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[XZ000-G3] firmware failures

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[XZ000-G3] firmware failures

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[XZ000-G3] firmware failures
[XZ000-G3] firmware failures
2021-07-15 01:45:28 - last edited 2021-07-15 03:11:46
Model: TP-Link Routers  
Hardware Version: V1
Firmware Version: 3.1.4 build 201130 Rel.40977n

I bought the XZ000-G3. It's not even listed here on the forum :/

For starters, the manual says that when it connects (O5) a blue light should appear, but that doesn't happen.

 

The XZ000-G3 transforms the fiber signal to my Archer C7, which makes the PPPoe connection with the provider. After a while everything is working, the internet speed drops and/or the internet becomes unstable (I can see why I stream and Twich's connection verification site informs me). If I ask Archer C7 to disconnect the PPPoe connection and reconnect it, it won't be able to anymore until I change the configuration of the XZ000-G3, from vlan 10 to transparent mode and then again to vlan 10, only then Archer C7 got it re-establish the PPPoe connection...

 

Another firmware problem is that the XZ000-G3 does not allow you to change your network range to 192.168.2: it only allows the terminal address to be on the 192.168.1 network

 

There could be a way to access it remotely too.

 

Anyway, will those who work with product improvement read this forum?

 

Thank you for your attention and I'm waiting for an answer :)

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#1
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2 Accepted Solutions
Re:[XZ000-G3] firmware failures -Solution
2021-07-15 03:11:40 - last edited 2021-07-15 03:11:46

@olee 

 

Hi, XZ000-G3 is a customized version for the local ISP market, and the tech support was also provided by the ISP, so it is suggested to contact your ISP for assistance, thank you.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:[XZ000-G3] firmware failures -Solution
2021-09-15 09:34:14 - last edited 2021-09-15 09:34:21

@tprouter 

 

Thank you very much for reminding us that there is a new official firmware for XZ000-G3 on the Brazilian website, if you confirm this model is being sold directly to the consumer instead of being provided by the ISPs, please contact the local tech support if there is further concern, they will be able to advise or help:

https://www.tp-link.com/br/support/contact-technical-support/#Hotline-Support

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#8
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Re:[XZ000-G3] firmware failures -Solution
2021-07-15 03:11:40 - last edited 2021-07-15 03:11:46

@olee 

 

Hi, XZ000-G3 is a customized version for the local ISP market, and the tech support was also provided by the ISP, so it is suggested to contact your ISP for assistance, thank you.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:[XZ000-G3] firmware failures
2021-07-15 17:11:26

hi, @Kevin_Z 

 

in fact, the ISP provides another device. I purchased the XZ000-G3 (without ISP interference) to replace the ISP device. And I'm reporting several issues that the firmware has.

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#3
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Re:[XZ000-G3] firmware failures
2021-07-16 05:47:15

@olee 

 

Hi, if that is the case, we would suggest you contact the local tech support to confirm if they can help with.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#4
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Re:[XZ000-G3] firmware failures
2021-09-15 07:43:35

@Kevin_Z 

Hi,

In reality, this product is being sold directly to the consumer in Brazil.

I was planning to buy a GPON and this product seems good and at a good price. I like TP-Link products.

I would really appreciate being able to use this product to substitute the modem provided by the ISP.
 

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#6
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Re:[XZ000-G3] firmware failures
2021-09-15 08:21:34 - last edited 2021-09-15 18:40:26

@olee 


There is a recent firmware on Brazilian website

Modifications and bug fixes
Optimized operation and improved compatibility with OLTs

 

https://www.tp-link.com/br/support/download/xz000-g3/

 

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#7
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Re:[XZ000-G3] firmware failures -Solution
2021-09-15 09:34:14 - last edited 2021-09-15 09:34:21

@tprouter 

 

Thank you very much for reminding us that there is a new official firmware for XZ000-G3 on the Brazilian website, if you confirm this model is being sold directly to the consumer instead of being provided by the ISPs, please contact the local tech support if there is further concern, they will be able to advise or help:

https://www.tp-link.com/br/support/contact-technical-support/#Hotline-Support

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
Recommended Solution
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#8
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Re:[XZ000-G3] firmware failures
2021-09-15 18:56:02 - last edited 2021-09-15 19:02:47

@Kevin_Z 

I will evaluate if XZ000-G3 is the best option for me before buying it, I may reach local support for more details, thank you.

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#9
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Re:[XZ000-G3] firmware failures
2021-11-16 19:00:47

@olee Necesito ayuda con ONU zx000-g3 Se queda congelada con cualquier variación en la energía eléctrica, (con router tplink850, c20w, c5 1200) y para que nuevamente desligue o servicio, hayarla de la corriente eléctrica (toma electrica). ¿Hay alguna forma pré-estabelecer a configuração ou atualizar o firmware para esto no suceda? É muito dificil que o soporte de Tplink en mi pais ayude con algo, que busco ayuda por este medio. Adjunto imagens do firmware e de sua configuração básica. 

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#10
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Re:[XZ000-G3] firmware failures
2022-01-11 23:05:29

@SITELINKS_SAS 

 

¡Hola!

Hice la actualización del firmware en el sitio web de Brasil, pero no solucionaron este problema que reportaste y que también reporté.

Después de un corte de energía o cuando el dispositivo se desconecta de la corriente, después de volver a encenderlo, el enrutador no puede realizar la conexión con el ISP (conexión PPPoe). Es necesario ingresar a la configuración del XZ000-G3, exactamente en estas dos pantallas que imprimiste, cambiar el "modo VLAN" a cualquier valor, hacer clic en "guardar" y luego volver a la configuración correcta (en mi caso: " modo ETIQUETA VLAN"). Solo entonces se volverá a conectar el módem.

Es un problema grotesco... Tengo que hacer esto todo el tiempo. Y en caso de que no esté, los laicos no saben cómo hacer eso... De todos modos, es un gran error.

 

 

Hi!

I did the firmware update on the Brazilian website, but they didn't fix this problem that you reported and that I had also reported.

After a power outage or when the device is disconnected from the power, after turning it back on, the router cannot make the connection with the ISP (PPPoe connection). It is necessary to enter the settings of the XZ000-G3, exactly in these two screens that you printed, change the "VLAN mode" to any value, click on "save" and then return to the correct configuration (in my case: "TAG VLAN mode" ). Only then will the modem reconnect.

It's a grotesque problem... I have to do this all the time. And in case I'm not around, lay people don't know how to do that... Anyway, it's a big bug.

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#11
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