Troubleshooting What if TP-Link Router Disconnects from Internet?
This Article Applies to:
TP-Link Routers
Issue Description/Phenomenon:
Some customers may find that the router keeps disconnecting from the internet/modem, the internet LED on the router changes to red/orange, and it will recover automatically after minutes. Manually powering off and then powering on the router can also get the connection back. This article aims to provide solutions to the issue.
Troubleshooting Suggestions:
1. Check and ensure the internet line or ISP modem is stable, bypassing the TP-Link router. Connect the PC directly to the ISP modem (or internet cable from the wall), test and monitor the internet connectivity, and ensure you have a stable connection.
2. If the modem internet is stable, please connect the router back to the network, and ensure the Ethernet cable going from the ISP modem to the WAN port of the router is securely connected. Try with another Cat5e/6 cable or change the port of your ISP modem, to where you're connecting the TP-Link router (if possible).
3. Check and ensure the router firmware is up-to-date.
4. Login to the router web interface when there is no internet, and check if there is still a WAN IP address on the Status page. If yes, go to Advanced > Network > Internet, change the DNS server as follows, then Save and reboot the router to confirm:
5. It's also suggested to clone the MAC address of the computer (or the MAC of the old router) to the TP-Link router if the internet is stable when the computer (or old router) is plugged into the ISP modem directly. Guidance is as follows:
How do I configure MAC Address Clone on my TP-Link Archer Router?
If the disconnect issue persists after checking all the above, it is suggested to comment below and be sure to provide the following information:
1. Model number, hardware, and firmware version of your TP-Link Router.
2. Who is your ISP? What's the model of the modem?
3. What is the WAN connection type on the TP-Link router?
4. What troubleshooting have you done, and what are the results? Send us the screenshots of the Network > Internet page. You can mask the WAN IP and gateway info for security concerns
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The big issue is that the router shows no Internet but the system log on the router does not show any information regarding the loss of the Internet.
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I lose internet connection almost same time every day. Once in the morning, and twice at night. Firmware says up to date. Modem says it is connected to internet.
Have archer axe95 router
Arris surfboard s33v2 modem
tp link 32 port switch
wan connected with cat6E
around 30 items connected at any one time
11 hard wired and rest split between 2.4 and 5
Resetting doesn't help. Everything just reconnects after 1 to 10 minutes
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Hi, thank you very much for the feedback.
Please let us know the following details about the issue:
1. Will the router internet led turns red/orange when you lose internet from the router? and will all the wired and wireless client devices lose internet at the same time?
2. When the issue happens, please login the router web interface and let us know if there is still WAN IP address or not. If so, you could try to set Internet DNS manually to 8.8.8.8 and 8.8.4.4 on Advanced > Network > Internet > Advanced Settings page
3. When the router loses internet access, please connect a computer to your modem directly to see if the modem is still working or not.
4. Who is your ISP? when did you purchase the router and was it working fine before?
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