Router internet keeps dropping

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Router internet keeps dropping

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Router internet keeps dropping
Router internet keeps dropping
2022-04-06 21:11:51 - last edited 2023-10-12 09:53:30
Model: Archer AX55  
Hardware Version: V1
Firmware Version: 1.0.9 Build 20220316 rel.77514(5553)

Hello,

I purchased the ax55 about 2 months ago. About a month ago it started having these weird drop outs constantly every few minutes and then will reconnect pretty much instantly after about 10-20 seconds. My logs are below. When it first started happening I called my ISP (Spectrum) and they said everything was stable on their end but they saw that the router had been asking constantly for a new ip. (not sure if relevant) So after that I realized that my firmware was out of date so I ran the auto update on the firmware. It still didn't change anything so I then researched the forums and saw many of the same issuess. Many issuess were sent to a page where there was a "beta" firmware that was supposed to adress the issue. I downloaded that one and still same issues. I then switched my ethernent cable from using the port 1 to port 3. This seemed to fix my issue for a while but now its back. The same thing was happening in the logs back then, that it is now. When this starts happening its EXTREMELY bad. It goes down every 2-4 minutes for 10-20 seconds. I have plugged my ethernet straight from the modem to the pc and it was stable. So it has to be the router...Any help!?

 

2022-04-06 17:02:38 Led Controller INFO [1095] Start to run WAN1_ON

2022-04-06 17:02:38 Led Controller INFO [1095] Start to run WAN0_OFF

2022-04-06 17:02:38 Led Controller INFO [1095] Start to run LAN_ON

2022-04-06 17:02:34 Led Controller INFO [1095] Start to run WAN1_ON

2022-04-06 17:02:34 Led Controller INFO [1095] Start to run WAN0_OFF

2022-04-06 17:02:34 Led Controller INFO [1095] Start to run LAN_OFF

2022-04-06 17:02:32 Led Controller INFO [1095] Start to run WAN1_ON

2022-04-06 17:02:32 Led Controller INFO [1095] Start to run WAN0_OFF

2022-04-06 17:02:32 Led Controller INFO [1095] Start to run LAN_ON

2022-04-06 17:02:30 Led Controller INFO [1095] Start to run WAN1_ON

2022-04-06 17:02:30 Led Controller INFO [1095] Start to run WAN0_OFF

2022-04-06 17:02:30 Led Controller INFO [1095] Start to run LAN_OFF

2022-04-06 17:02:02 Led Controller INFO [1095] Start to run WAN1_ON

2022-04-06 17:02:02 Led Controller INFO [1095] Start to run WAN0_OFF

2022-04-06 17:02:02 Led Controller INFO [1095] Start to run LAN_ON

2022-04-06 17:02:00 Led Controller INFO [1095] Start to run WAN1_ON

2022-04-06 17:01:59 Led Controller INFO [1095] Start to run WAN0_OFF

2022-04-06 17:01:59 Led Controller INFO [1095] Start to run LAN_OFF

2022-04-06 17:00:18 Led Controller INFO [1095] Start to run WAN1_ON

2022-04-06 17:00:18 Led Controller INFO [1095] Start to run WAN0_OFF

2022-04-06 17:00:18 Led Controller INFO [1095] Start to run LAN_ON

2022-04-06 17:00:15 Led Controller INFO [1095] Start to run WAN1_ON

2022-04-06 17:00:15 Led Controller INFO [1095] Start to run WAN0_OFF

2022-04-06 17:00:15 Led Controller INFO [1095] Start to run LAN_OFF

2022-04-06 17:00:11 Led Controller INFO [1095] Start to run WAN1_ON

2022-04-06 17:00:11 Led Controller INFO [1095] Start to run WAN0_OFF

2022-04-06 17:00:11 Led Controller INFO [1095] Start to run LAN_ON

2022-04-06 17:00:09 Led Controller INFO [1095] Start to run WAN1_ON

2022-04-06 17:00:09 Led Controller INFO [1095] Start to run WAN0_OFF

2022-04-06 17:00:09 Led Controller INFO [1095] Start to run LAN_OFF

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#1
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1 Accepted Solution
Re:Archer AX55 internet keeps dropping-Solution
2022-07-04 09:21:37 - last edited 2022-09-22 02:24:36

Updated on Sep 22 2022:

 

Hello @Flipz  @TiberioOliveira   @UNinaMe and anyone who may experience an internet dropping issue when connecting the Archer AX55 to the network.

 

We are updating here and are happy to inform you all that there is an official release for the fix now, you are encouraged to check for updates on your router web GUI/Tether APP, or download and install the latest official version from the local website as follows:

Archer AX55_V1_1.1.1 Build 20220621

 

Do let the community know if there is still an issue or if there is anything new that comes up. Thank you very much.

 

 

Related Thread:

Router Disconnects from Internet

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Re:Router internet keeps dropping
2022-04-07 02:40:22

Hello @Flipz, thank you for reaching out to us and welcome to the TP-Link community.


To assist and figure it out efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up.

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Router internet keeps dropping
2022-06-17 12:25:11 - last edited 2022-06-17 12:25:43

I'm experiencing the same issue with same router but a newer firmware version. Is there a fix for that?

 

Firmware version: 1.1.0 Build 20220428 rel.64552(4341)

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#3
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Re:Router internet keeps dropping
2022-06-20 03:17:00

 

TiberioOliveira wrote

I'm experiencing the same issue with same router but a newer firmware version. Is there a fix for that?

 

Firmware version: 1.1.0 Build 20220428 rel.64552(4341)

 

@TiberioOliveira We will email you a beta firmware to confirm if the issue can be fixed, please check your registered email and let me know if that helps.

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Re:Router internet keeps dropping
2022-06-22 20:43:53

  @Kevin_Z @Flipz @TiberioOliveira 

Hi all,

 

I experienced the same issue with 20220316 firmware on AX55. So I downgraded my router to the 20220120. The issue is still there but a lot less frequent.

Now I am afraid of upgrading my router at all. What should we do?

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#5
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Re:Router internet keeps dropping
2022-06-23 08:59:08

UNinaMe wrote

  @Kevin_Z @Flipz @TiberioOliveira 

Hi all,

 

I experienced the same issue with 20220316 firmware on AX55. So I downgraded my router to the 20220120. The issue is still there but a lot less frequent.

Now I am afraid of upgrading my router at all. What should we do?

 

@UNinaMe It's always recommended to keep the router firmware up-to-date, as the newer firmware could add some new features and fix some vulnerabilities. Please don't worry about the stability and performance of the official firmware, it has passed all the testing procedures and has been confirmed to be released publicly. I understand that you may worry about the stability as there are users reporting an issue about the network connectivity, but believe me that is not widely spread in all users' environments and networks, it is related to some special network settings in some users' environments. Most importantly, our support engineers will work actively to figure it out if there is an issue.

 

 

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Re:Archer AX55 internet keeps dropping-Solution
2022-07-04 09:21:37 - last edited 2022-09-22 02:24:36

Updated on Sep 22 2022:

 

Hello @Flipz  @TiberioOliveira   @UNinaMe and anyone who may experience an internet dropping issue when connecting the Archer AX55 to the network.

 

We are updating here and are happy to inform you all that there is an official release for the fix now, you are encouraged to check for updates on your router web GUI/Tether APP, or download and install the latest official version from the local website as follows:

Archer AX55_V1_1.1.1 Build 20220621

 

Do let the community know if there is still an issue or if there is anything new that comes up. Thank you very much.

 

 

Related Thread:

Router Disconnects from Internet

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
Recommended Solution
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#7
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Re:Archer AX55 internet keeps dropping
2022-07-10 19:17:40 - last edited 2022-07-10 19:29:15

  @Kevin_Z I'm experiencing the same issue with my newly purchased AX55, running 1.1.0 Build 20220428 rel.64552(4555). I'm running the router as VPN Client which feature was added with the new firmware version. Could you confirm if the beta firmware can still run VPN Client? Thank you

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#8
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Re:Archer AX55 internet keeps dropping
2022-07-11 01:55:29

Peterlolz wrote

  @Kevin_Z I'm experiencing the same issue with my newly purchased AX55, running 1.1.0 Build 20220428 rel.64552(4555). I'm running the router as VPN Client which feature was added with the new firmware version. Could you confirm if the beta firmware can still run VPN Client? Thank you

 

@Peterlolz 

 

1.1.0 Build 20220428 rel.64552(4555) should have supported the VPN Client, and the beta firmware we provided above depends on that version, so it also supports VPN Client, you can install it for a try.

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Archer AX55 internet keeps dropping
2022-07-12 12:49:28

  @Kevin_Z  I've flashed the beta fw and it was working fine until now. Unfortunately the issue is back again. Can we expect any more fixes for this fw?

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#10
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Re:Archer AX55 internet keeps dropping
2022-07-13 01:00:25

@Peterlolz 

 

Can we have more details about the disconnect issue you are experiencing? Is it the WAN/Internet dropping or the wireless dropping? Please go through the troubleshooting suggestions we provided in the following thread, then report back if the issue persists:

Router Disconnects from Internet

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