[Solution] Only the Advanced and Manager features show up on the Deco app

[Solution] Only the Advanced and Manager features show up on the Deco app
[Solution] Only the Advanced and Manager features show up on the Deco app
2021-07-26 06:35:03 - last edited 2021-07-28 00:43:56
Model: Deco
Hardware Version:
Firmware Version:

This Article Applies to:

All Deco models

 

Issue Description/Phenomenon:

On the Deco app, only the Advanced and Manager features show up.

 

Solution:

1. Please go to Deco APP>Overview>settings on the left>help>contact us>suggestions and add the system log and send it to us.

2.Turn off all the Deco units, wait for 2 minutes, turn them back on and wait for the LED on the Deco to be normal.

3.Then check the Deco app will show the features correct or not.

 

If the issue cannot be fixed, please comment here.

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#1
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10 Reply
Re:[Solution] Only the Advanced and Manager features show up on the Deco app
2021-09-11 19:49:34

@TP-Link 

Tried that. No success.

Already submitted the logs but being asked to send screenshots of the apps again...

Connecting strait to the P9 IP address I can see the devices just fine.

It's the app that's broken.

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#2
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Re:[Solution] Only the Advanced and Manager features show up on the Deco app
2021-09-11 23:32:54

@TP-Link I'm having this exact same issue.  I'm definitely the owner on the account.

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#3
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Re:[Solution] Only the Advanced and Manager features show up on the Deco app
2021-09-13 07:13:14

@Shaam 

Hi, did this issue get fixed after restarting the Deco?

If not, please also go to Deco APP>Overview>three lines on the top>help>contact Us>suggestions and add the system log,

Thank you very much.

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#4
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Re:[Solution] Only the Advanced and Manager features show up on the Deco app
2021-09-13 13:40:14

@TP-Link I have exactly the same problems. I suddenly miss functionality in the Deco app. I can't for example put WPS on. It's just not anymore in the menu. I deleted the app and I installed it again form the appstore but it doesn't help.

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#5
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Re:[Solution] Only the Advanced and Manager features show up on the Deco app
2021-09-14 01:18:09

@HanJ 

Hi, have you rebooted the whole Mesh system to have a look?

If still no help, please go to Deco APP>Overview>three lines on the top>help>contact Us>suggestions and add the system log,

Thank you very much.

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#6
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Re:[Solution] Only the Advanced and Manager features show up on the Deco app
2021-09-14 07:51:42

@TP-Link  Goodmorning, I reset all Deco's for the second time and now its working. Thnaks and case closed

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#7
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Re:[Solution] Only the Advanced and Manager features show up on the Deco app
2 weeks ago

@ TP-Link  Tengo el mismo proble, hice todo lo indicado. Y mis dispositivos siguen apareciendo como desconectados o no los veo como el caso de mi celular Iphone

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#8
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Re:[Solution] Only the Advanced and Manager features show up on the Deco app
a week ago

@apapjm 

Hi, could you please share some pictures that Deco is always disconnected on the APP?

Did any of Deco turn red?

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#9
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Re:[Solution] Only the Advanced and Manager features show up on the Deco app
Saturday

@TP-Link 

 

I am having the same issue. Reboot did not work a d I have sent the logs now. Please help

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#10
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Re:[Solution] Only the Advanced and Manager features show up on the Deco app
Monday

@Clinthammer 

Hi, I see your firmware is on 1.1.8 Build 20190917 Rel. 76172 which is a little old and would you please update to the latest firmware first:

Deco M4(EU)_V2_200918

How to update the firmware:

How to Update the Firmware of Deco

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#11
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