Solution Only the Advanced and Manager features show up on the Deco app
This Article Applies to:
All Deco models
Issue Description/Phenomenon:
On the Deco app, only the Advanced and Manager features show up.
Solution:
1.Turn off all the Deco units, wait for 2 minutes, turn them back on and wait for the LED on the Deco to be normal.
2.Then check the Deco app will show the features correct or not.
3. If it is still the same, please send us the APP log:
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Tried that. No success.
Already submitted the logs but being asked to send screenshots of the apps again...
Connecting strait to the P9 IP address I can see the devices just fine.
It's the app that's broken.
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@TP-Link I'm having this exact same issue. I'm definitely the owner on the account.
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Hi, did this issue get fixed after restarting the Deco?
If not, please also go to Deco APP>Overview>three lines on the top>help>contact Us>suggestions and add the system log,
Thank you very much.
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@TP-Link I have exactly the same problems. I suddenly miss functionality in the Deco app. I can't for example put WPS on. It's just not anymore in the menu. I deleted the app and I installed it again form the appstore but it doesn't help.
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Hi, have you rebooted the whole Mesh system to have a look?
If still no help, please go to Deco APP>Overview>three lines on the top>help>contact Us>suggestions and add the system log,
Thank you very much.
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@TP-Link Goodmorning, I reset all Deco's for the second time and now its working. Thnaks and case closed
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@ TP-Link Tengo el mismo proble, hice todo lo indicado. Y mis dispositivos siguen apareciendo como desconectados o no los veo como el caso de mi celular Iphone
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Hi, could you please share some pictures that Deco is always disconnected on the APP?
Did any of Deco turn red?
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Hi, I see your firmware is on 1.1.8 Build 20190917 Rel. 76172 which is a little old and would you please update to the latest firmware first:
How to update the firmware:
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