Accepted WAN/LAN auto-sensing
Background:
There is a typical network topology：
Some users might notice that, once the internet service fails, they are no longer able to access the NAS server from the local network.
The cause of this Phenomenon:
When internet service went down and the cable modem failed to provide an IP address for Main Deco, both Ethernet ports on the main Deco would work as WAN ports to detect internet connection. NAS would no longer obtain an IP address from Deco.
Why do we use WAN/LAN auto-sensing on Deco?
For the Deco Mesh system, normally, it would have more than 2 units, and each unit has at least 2 Ethernet ports; It would be time-consuming and confusing to find out which port should be connected to the ISP modem. And supposing that the WAN port is fixed, once this port is broken, the whole Mesh kit would be useless.
Recommended Solutions:
- Given that the issue arises only when the ISP modem fails to assign an IP address for the main Deco, once the cable modem recovers, the problem should be resolved. It is suggested to contact the ISP to restore the modem connection as a priority.
- The current workaround would be connecting the wired servers to the satellite Deco units instead of the main one.
- And we have also implemented enhancements on certain models, ensuring that the WAN port remains constant as long as the physical Ethernet connection between the modem and main Deco is unchanged, even when there is no internet service from the modem. Moreover, it is also planned to support manually fixing a specific Ethernet port as the WAN post on the Deco APP later.
The following models already support fixing the WAN port:
| Deco X80-5G Deco X50-5G Deco X20-4G Deco X50/X55_V1/V1.2 Deco X20/X60_V4 Deco X60_V3/3.2/V4.2 |
1.11.0 Firmware Platform Understand the Differences Among Deco Firmware Platforms
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I wanted to share again my frustrating experience with the TP-Link Deco M5 (set of three), that I've been using for over a year. Unfortunately, my journey with this product has been far from satisfactory.
From the very beginning, I encountered persistent issues with the functionality of the mesh router set on every minor network disconnection. This has been an ongoing problem that I've endured for more than a year, and despite my best efforts to troubleshoot and seek assistance from customer support, waiting for a fix release for my HW version (V30), the issues remain unresolved.
Consequently, I recently decided to invest in a new mesh router set from ASUS.
Using it for a few weeks, I finally got the usage experience I was so looking for (stable network, no need to reset or reconfigure the network with any small disconnection), and the difference has been night and day.
I will not purchase another TP-Link product ever again.
I do recommend that the members of this thread keep on voting up on this issue, till management gets a hold of this or at least save other potential customers from this product experience (press on the 'Votes' icon left to the 'WAN/LAN auto-sensing' title, ask your friends to do the same).
Wish you all, the best
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I emailed requesting a configuration file and I would write the code to resolve it. It's not that difficult to do so, I just need to see how it is programmed. I got nothing. I would assume it's using an open source platform or router such as opnsense to do the routing and the application would be hosted on Linux. But hey what do I know these guys don't fix an easy to resolve issue
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@TP-Link Holy cow! If I had only know about this issue prior to my purchase of an XE75 two-pack in December. I wasted a day wondering why my NAS would not connect. What kind of engineer designs a product that requires an internet connection in order for the entire wired network to function? WOW.
TP-Link - do you make any effort to understand how your consumers use your products? Obviously, you think we are too stupid to plug the internet/wan cable into correct port. You also don't do true "WAN/LAN" sensing. You only do WAN sensing. If you also checked for LAN connections, you wouldn't disable the ports.
I purchased my "defective" products from Amazon. They are going back ASAP. I will never buy another TP-Link product. Since TP-Link has been ignoring this issue for nearly two years, it is obvious they are just leaving their customers hanging in the wind. We need to get the word out. I have left a product review on Amazon. Since all deco products seem to behave in this manner, I am going to leave a similar review for all TP-Link Mesh products on every retail site I can find.
If you have encountered this issue, please leave a review so others can avoid buying a worthless product.
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@TP-Link I have the same issue as everyone else. I have a NAS connected to my primary Deco S7 (one of 3 in a 3 pack set). When I experience an internet drop the whole network drops. I was really happy with my new purchase until I came across this issue and subsequently found this thread. I cannot recommend these Deco products to friends or customers until a workaround is made for this issue.
Would love to hear some feedback on the progress of this issue.
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Maybe someone knows a way to make this subject more public? There are only people here who was clever enough to find out that there's a problem and name it. There are probably a lot more people who doesn't know that they have a problem or completely doesn't know why they're LAN stopped working.
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Helpful: 159
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Replies: 326
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