Accepted WAN/LAN auto-sensing
Background:
There is a typical network topology:

Some users might notice that, once the internet service fails, they are no longer able to access the NAS server from the local network.
The cause of this Phenomenon:
When internet service went down and the cable modem failed to provide an IP address for Main Deco, both Ethernet ports on the main Deco would work as WAN ports to detect internet connection. NAS would no longer obtain an IP address from Deco.
Why do we use WAN/LAN auto-sensing on Deco?
For the Deco Mesh system, normally, it would have more than 2 units, and each unit has at least 2 Ethernet ports; It would be time-consuming and confusing to find out which port should be connected to the ISP modem. And supposing that the WAN port is fixed, once this port is broken, the whole Mesh kit would be useless.
Recommended Solutions:
- Given that the issue arises only when the ISP modem fails to assign an IP address for the main Deco, once the cable modem recovers, the problem should be resolved. It is suggested to contact the ISP to restore the modem connection as a priority.
- The current workaround would be connecting the wired servers to the satellite Deco units instead of the main one.
- And we have also implemented enhancements on certain models, ensuring that the WAN port remains constant as long as the physical Ethernet connection between the modem and main Deco is unchanged, even when there is no internet service from the modem. Moreover, it is also planned to support manually fixing a specific Ethernet port as the WAN post on the Deco APP later.
The following models already support fixing the WAN port:
| Deco X80-5G Deco X50-5G Deco X20-4G Deco X50/X55_V1/V1.2 Deco X20/X60_V4 Deco X60_V3/3.2/V4.2 |
1.11.0 Firmware Platform Understand the Differences Among Deco Firmware Platforms
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@TP-Link this is utterly unacceptable.
I buy standalone routers to run a local wireless network and they are unable to function without a live internet connection! This is a MAJOR defect and a major side sign flaw that renders these product unfit for sale and not or merchantable quality.
I have no interest in the reason - these devices MUST be able to operate in isolation. Otherwise I want my money back for all 4 of these devices as that are not fit for purpose. losing broadband is NOT a reason for my home automation to fail - that means I lose heating systems
and it is JANUARY!!!!!
Tplink has known of this issue for at least 2 years. I want dates for an action plan for resolution.
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@TP-Link running into this problem with a very long internet outage today, was really surprised to find TP-Link lacks the very basic functionality of having a dedicated WAN port, and would never have bought the mesh if I knew this at the time.
This effectively means for the duration of any internet outage I have no access to my wired devices (which are obviously wired for a reason).
This is pathetic - and I am being kind saying only this.
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Im internet Provider operator in Poland and we see that DecoM4 router is injecting to the our WAN Network its local traffic.
We temporary disconnect some customers unless they configure their routers according to terms and specifications of the internet stards which base thing in router is it's LAN and WAN port.
I've attached the screen of our HUAWEII GPON unit report.
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@TP-Link This is a major bug on your 4G failover, and you don't care about it.
Didn't know about this when I bought. I'm sending my DECO X20-4G back for refund.
EDIT : just found this LAN stops working after unplug WAN cable from Deco X20-4G - Home Network Community (tp-link.com)
There is a beta firmware trying to fix things since april 2022 ?? why is it taking so long ?
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@TP-Link Can we not add an option to set which port we want to use as the wan port and which we use as the lan port?
I have seen on other systems and opnsense is like this where you can set the wan/lan port to a particular nic, but I have noticed they have the same problem that if your internet goes down, routing between local network can fail. only way i've got around it in the past is to use a linux based pc to provide dns, etc
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As long as TP-link does not solve this "feature", there is no direct solution.
The only possibility for the network to work when there is no WAN is to put another router in front of the tp-link router and to use it as an access point.
Like:
ANY router --> Tp-Link --> Switch or any other device(s) via LAN or WiFi
My setup is something like:
| New router | --> Switch | LAN --> TP-Link (as access point) | WiFi --> | Any Wi-Fi device(s) |
| LAN --> Cable | Cable--> | Any UTP device(s) | ||
| LAN --> Cable | Cable--> | Any UTP device(s) | ||
| ... | ... | ... | ||
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@Bigredfury The solution will definitely be to reset and redo everything, and then you will have the same issue again as soon as your ISP goes down.
If I didn't live in a country where I can't return my Deco, I would have returned it as soon as possible, after finding out this fatal flaw. If you read all the comments in this thread then you know I'm not alone. Every customer sees this for what it is: a serious problem. TP-Link thinks they know better and that it is, in fact, a feature. It's a classic case of thinking you know a customer's needs better than they do.
I, for one, will never buy another TP-Link product.
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Replies: 326
