Accepted WAN/LAN auto-sensing
Background:
There is a typical network topology：
Some users might notice that, once the internet service fails, they are no longer able to access the NAS server from the local network.
The cause of this Phenomenon:
When internet service went down and the cable modem failed to provide an IP address for Main Deco, both Ethernet ports on the main Deco would work as WAN ports to detect internet connection. NAS would no longer obtain an IP address from Deco.
Why do we use WAN/LAN auto-sensing on Deco?
For the Deco Mesh system, normally, it would have more than 2 units, and each unit has at least 2 Ethernet ports; It would be time-consuming and confusing to find out which port should be connected to the ISP modem. And supposing that the WAN port is fixed, once this port is broken, the whole Mesh kit would be useless.
Recommended Solutions:
- Given that the issue arises only when the ISP modem fails to assign an IP address for the main Deco, once the cable modem recovers, the problem should be resolved. It is suggested to contact the ISP to restore the modem connection as a priority.
- The current workaround would be connecting the wired servers to the satellite Deco units instead of the main one.
- And we have also implemented enhancements on certain models, ensuring that the WAN port remains constant as long as the physical Ethernet connection between the modem and main Deco is unchanged, even when there is no internet service from the modem. Moreover, it is also planned to support manually fixing a specific Ethernet port as the WAN post on the Deco APP later.
The following models already support fixing the WAN port:
| Deco X80-5G Deco X50-5G Deco X20-4G Deco X50/X55_V1/V1.2 Deco X20/X60_V4 Deco X60_V3/3.2/V4.2 |
1.11.0 Firmware Platform Understand the Differences Among Deco Firmware Platforms
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@TP-Link Almost a year and still no fix for that issue? Today I had problems with my ISP, and during that outage, I cannot do anything as my whole network was down. Shame on You and You just lost a loyal consumer. Never TP-Link again.
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@TP-Link I just encountered this issue recently, please fix!
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@TP-Link Come on man! My whole street is under construction and the internet is down. This barely happens where I live so it's kind of a first in the last 3 years... I have now seen that HALF of my smart home appliances which have local network functionality stopped working because your mesh system kills the ethernet port on the main deco when no WAN is up.
This is FRUSTRATING and i feel cheated. How am I supposed to know such a thing when I bought these? You see a port on a device and you ASSUME it works like they always used to work since routers were invented...
Please, allow us to select the WAN port, or designate one automatically and only apply your "smart scan" on one of them... And no, I can't move my wired connections to other sattelites because they are already being used in different parts of the house.
I love this modern tech that just doesn't work unless you are in a lab. And most annoyingly is that nowadays you guys have access to SU MUCH feedback from users and you keep failing in giving a damn about the experience.
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Seriously, will this "feature" ever be fixed?
I have been waiting for more than a year !!!
Same issue on TP-Link Deco X20, No WAN no LAN ... epic fail.
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what hardware are you thinking of switching to? this is the second time this has happened to me, but I'm past the return window
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I just came across this thread, my LAN port is down again, second time in a month. What is the resolution to getting the LAN port working again? all my wired devices are down, again.
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Helpful: 160
Views: 115560
Replies: 326
Voters 158
