Accepted WAN/LAN auto-sensing
Background:
There is a typical network topology:
Some users might notice that, once the internet service fails, they are no longer able to access the NAS server from the local network.
The cause of this Phenomenon:
When internet service went down and cable modem failed to provide IP address for Main Deco, both Ethernet ports on the main Deco would work as WAN ports to detect internet connection. NAS would no longer obtain an IP address from Deco.
Why do we use WAN/LAN auto-sensing on Deco?
For the Deco Mesh system, normally it would have more than 2 units and each unit has at least 2 Ethernet ports; It would be time-consuming and confusing to find out which port should be connected to the ISP modem. And supposing that the WAN port is fixed, once this port is broken, the whole Mesh kit would be useless.
Recommended Solutions:
- Given that the issue arises only when the ISP modem failed to assign IP address for the main Deco, once the cable modem recovered, the problem should be resolved. It is suggested to contact the ISP to restore the modem connection as a priority.
- The current workaround would be connecting the wired servers to the satellite Deco units, instead of the main one.
- And We have also implemented enhancements on certain models, ensuring that the WAN port remains constant as long as the physical Ethernet connection between the modem and main Deco is unchanged, even when there is no internet service from the modem.
- Moreover, It is also planned to support manually fixing a specific Ethernet port as WAN post on the Deco APP later. (Some models already support this feature, such as Deco X80-5G/Deco X20-4G)
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@TP-Link I had to re-install my opnsense router and configure the deco's as AP mode to prevent this situation. There are still issues with the deco's that unlike any other router or mesh system that have built in optimisation to fix network issues, the deco's do not - they also don't constantly check radar frequencies to ensure they are not interfering. I've had to change the bandwidth used on mine because of this issue.
I don't think I would buy another TP-Link system after all these issues, and have even thought about going back to my ISP's FritzBox and getting their extender to go with it. Does mean I lose Wifi 6 and AX speeds but would be more reliable
I've also requested a full refund from Amazon as we've been waiting for the fix for a while and as it is not forthcoming then it's not actually fit for the purpose it was purchased for.
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Hi, welcome to the community.
So far this feature request has been accepted and It is planned to add an option to fix the WAN port on Deco APP.
Best regards.
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@David-TP This is very good news.
Is there a forecast date and a target version number, please?
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@gilg57 took them a few years to accept this issue so fingers crossed we'll see any fix coming this year. Even then, we'll have to see what they actually implement. It might be something else altogether lol
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Ok, so I've given up waiting - I've email the UK MD for TP-Link in the faint hope that generates some interest and action. I have refereed to this thread showing the level of dissatisfaction that this stupid design decision has caused - and to show how much distain the lack of response/action is generating for TP-Link customers (and ex-customers).
anyone interested in doing the same - I found him through LinkedIn - and have had as much response that route as through this forum.
:(
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@MarkRound you could also do what i've done and returned the product, in UK the device has to be fit for the purpose it was purchased for and in its current state it is not. I mentioned this to Amazon that I believe TP-Link have had adequate time to resolve seeing this has been ongoing for 2 years and that normal network security/configuration is behind a paywall on top of the fee of the product then it is not actually fit for the purpose of being a router and requested a full refund.
This might make TP-Link listen but if they do when will the resolve...
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Are you actually telling me that this issue is ongoing since Aug 2021!!!!!?????!!!!!!
I was just about to buy a pair of mesh routers. lucky I came across this post!
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@lazymechanic return them my friend. Run as far and fast as you can away from any tplink product.
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