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WAN0_OFF Lost Internet Connection

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WAN0_OFF Lost Internet Connection

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WAN0_OFF Lost Internet Connection
WAN0_OFF Lost Internet Connection
2021-08-20 21:23:26 - last edited 2021-08-23 00:51:13
Model: TL-WR941HP  
Hardware Version: V2
Firmware Version: 20191125

hi i have a problem and MANY users have this same issue. 

i lost the internet connection. I have 5 routers and all the same issue in differents homes.

 

this is an example log that i have from last year.

 

2020-09-20 05:10:36 led-controller[1021]: <6> 288051 Start to run WAN0_OFF
2020-09-20 05:10:32 led-controller[0]: <6> 288996 Log 288051 repeated 7 times
2020-09-20 05:09:33 led-controller[1021]: <6> 288051 Start to run WAN0_OFF
2020-09-20 05:09:32 led-controller[0]: <6> 288996 Log 288051 repeated 5 times
2020-09-20 05:08:47 led-controller[1021]: <6> 288051 Start to run WAN0_OFF
2020-09-20 05:08:32 led-controller[0]: <6> 288996 Log 288051 repeated 7 times
2020-09-20 05:07:44 led-controller[1021]: <6> 288051 Start to run WAN0_OFF
2020-09-20 05:07:32 led-controller[0]: <6> 288996 Log 288051 repeated 7 times
2020-09-20 05:06:42 led-controller[1021]: <6> 288051 Start to run WAN0_OFF
2020-09-20 05:06:32 led-controller[0]: <6> 288996 Log 288051 repeated 7 times
2020-09-20 05:05:40 led-controller[1021]: <6> 288051 Start to run WAN0_OFF
2020-09-20 05:05:32 led-controller[0]: <6> 288996 Log 288051 repeated 7 times
2020-09-20 05:04:37 led-controller[1021]: <6> 288051 Start to run WAN0_OFF
2020-09-20 05:04:32 led-controller[0]: <6> 288996 Log 288051 repeated 7 times
2020-09-20 05:03:35 led-controller[1021]: <6> 288051 Start to run WAN0_OFF
2020-09-20 05:03:32 led-controller[0]: <6> 288996 Log 288051 repeated 7 times
2020-09-20 05:02:33 led-controller[1021]: <6> 288051 Start to run WAN0_OFF

 

 

any advise??? any 

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#1
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5 Reply
Re:WAN0_OFF Lost Internet Connection
2021-08-23 07:23:12

@PabloAllietti 

 

Kindly refer to the suggestions we provided in the below thread, then provided more information as requested, then we will see how to proceed, thanks:

[Troubleshooting] Router Disconnects from Internet

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:WAN0_OFF Lost Internet Connection
2021-08-23 15:03:43

thenks for the reply Kevin.

i follow you suggestions and nothing. the same issue.

 

i replace upt cable.

change to  AP mode

downgrade the firmware

 

and nothing all routers have the same issue. lost connection 

 

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#3
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Re:WAN0_OFF Lost Internet Connection
2021-08-30 11:36:42

@PabloAllietti 

 

1. Who is your ISP? What's the model of the modem?

2. What is the WAN connection type on the TP-Link router?

3. Save and email the System Log on the router (System Tools > System Log). Don't reboot the router, if the internet doesn't recover automatically, please login to the router page, go to Advanced > Network > Internet, click on the Connect/Disconnect to recover the connection on the router.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#4
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Re:WAN0_OFF Lost Internet Connection
2021-12-03 22:37:00

@Kevin_Z 

1. Who is your ISP? What's the model of the modem?

Antel From Uruguay with the modem Zyxel F680 many users in Uruguay have the same issue with this TPlink. 

 

2. What is the WAN connection type on the TP-Link router?

Cat 6 Cable

 

3. Save and email the System Log on the router (System Tools > System Log). Don't reboot the router, if the internet doesn't recover automatically, please login to the router page, go to Advanced > Network > Internet, click on the Connect/Disconnect to recover the connection on the router.

 

Nothing Happend dont connect to internet. i need to restart the router and connection again-

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#5
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Re:WAN0_OFF Lost Internet Connection
2021-12-06 02:53:47

@PabloAllietti 

 

Hello, we would like to escalate your case to our engineers, the engineering team will investigate to see if it is a concern in the router that can be resolved.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#6
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Views: 522

Replies: 5

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