One of my Deco S4 keeps disconnecting from the network

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One of my Deco S4 keeps disconnecting from the network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
One of my Deco S4 keeps disconnecting from the network
One of my Deco S4 keeps disconnecting from the network
2021-08-23 21:07:48
Model: Deco S4  
Hardware Version: V2
Firmware Version: 1.4.3

Hi, can someone help me. My third Deco keeps disconnecting from the other two. It worked fine for some months, but this one is now having a issue.

I have reset is (Hard reset) removed the old entry in the network and reattached it to the network. Seems to work fine, (Deco app days it is healthy) then after a few minutes the led goes red and it not accessible anymore.

I have tried removing and adding it again in the network, but after a few minutes it disconnects again.....

Is there some way to get a logfile? 

Perhaps some has had the same issue?

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Re:One of my Deco S4 keeps disconnecting from the network
2021-08-24 03:19:11

@Veer99 

Hi, I would like to follow up on your case by email and could you please help me check the following information:

1. Can I have a picture of the network topology of the S4 kit?

2. How often did this issue repeat?

3. Can I have a picture of the signal source strength on the problematic Deco?

Thank you.

 

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