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AV500 Gets a DHCP lease but no comms

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AV500 Gets a DHCP lease but no comms

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Seg1023

2021-09-13 16:10:22

Posts: 4

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Solutions: 1

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Registered: 2020-03-15

AV500 Gets a DHCP lease but no comms

2021-09-13 16:10:22

Model: Adapter

Hardware Version: V1

Firmware Version:

My AV500 gets a lease okay from my router but is not passing traffic, I can't ping the router from the device that is wired to the AV500, I can't ping the device on the AV500 from any other device. This is hard-wired mode, not wireless.

Had these a while and used to work, jut got them out to connect a PC in my garage through the mains circuit.

Any ideas.

2 Reply

Solla-topee

2021-09-16 09:07:45

Posts: 13704

Helpful: 2368

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Registered: 2020-05-19

Re:AV500 Gets a DHCP lease but no comms

2021-09-16 09:07:45

Hello @Seg1023 ,

Make sure devices connected to AV5000 still get an IP address and gateway address from router.

You could try to reserve an IP address for the devices that connect to AV500 and see if that helps.

If still the same issue, may I know the Led status on AV500, IP address of router and IP address & Gateway address of the devices connected to AV500?

Can you share the ping results. Thank you

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Seg1023

LV1

2021-09-21 16:11:51

Posts: 4

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Registered: 2020-03-15

Re:AV500 Gets a DHCP lease but no comms

2021-09-21 16:11:51

@Seg1023

Update, I set this up in my home and then moved to the AV500 to the garage, It looked like it obtained a lease but probably held on to the one it got in my home.

My garage is on a different consumer unit than my home, I am assuming it won't work even though the common and earth would be shared?

AV500 Gets a DHCP lease but no comms

AV500 Gets a DHCP lease but no comms

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