Enzone wrote

And TP-LINK don't help us.

DaveMurray wrote

Mr Lebron James, you just cannot get it...? Let me tell you some words to get it right...
Are you working for TP-Link? This kind of answers is like the automated answers from the representatives of companies or politicians... Sorry about that :(
I have saw you in some threads of TD-W8970, telling the same thing, even when someone, he has well explain to you the problem, or when you can have the abillity to read the whole thread so you can ready to answer properly, for knowing the subject well... We already know about sending email to customer support or call them when we dont have answers here in the forums. Many of us, already have send emails to the customers/tech support.

For the wireless, with the freezing problem, tp-link has been informed by emails and by many users, VERY Long TIME AGO... The TD-W8970 have a wierd problem with wireless and freezing at random hours, in load or idle state, with bitorrent and browsing at the same time or not... Maybe is hardware problem, maybe its a firmware problem, we dont know what is going on ofcourse...

We trying to get answers from TP-Link here or by emails, long time, many months now...
Of course we are getting the same things from them every time when we sending mails. They sending 2 questions (how many devices are you connecting/that is occuring when using what?), and then.... ghosts, nothing, they are smoke, none answer to emailś again... Not even a ¨We are working for the solution¨

The company just ignoring us... So.. read carefully and WELL every thread you are visiting, and read well the answers from others... Do you understand when you have bought devices for 10-30-60-100-200 euro, doesn´t matter about the exactly price(just example was it), with the results a highly problematic device which he not doing EVEN THE BASICS? Because wireless ability, in a WIRELESS ADSL+2 Modem Device, is THE BASE! Without it, you have no DEVICE! You have bought ¨wireless adsl2+ modem router¨ for a reason, for a specific reason... To use the wireless among the others... How do you feel when you have bought a device which NOT WORKING? MAD? We are all MAD with TP-Link... Because the whole part of TD-W8970 devices has SERIOUS problems, they dont recall it back, they continue to sell a not working product, and.... i dont want to continue more.. So... please, with frienly feeling in my mind now (really) don´t reapeating the same phrase like cassette... We know what we must to do... :)