W8961ND - problem with internet connection (indicator not light up)

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W8961ND - problem with internet connection (indicator not light up)

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
W8961ND - problem with internet connection (indicator not light up)
W8961ND - problem with internet connection (indicator not light up)
2013-04-30 22:39:09
Region : Malaysia

Model : TD-W8961ND

Hardware Version : Not Clear

Firmware Version :

ISP : Streamyx


Having frequent disconnection. After checking with service provider, the line is now ok. Telephone line no problem and also the ADSL indicator is light up. Wireless indicator also light up. The only indicator that does not light up is the internet indicator. I can't access internet at all. I have checked many forums and have tried everything but still same problem. I bought this modem in Feb 2013 and prior to few weeks ago, everything is ok. It's very frustrated that unable to access the internet all the time. Is this the hardware problem? Please help.
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#1
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4 Reply
Re:W8961ND - problem with internet connection (indicator not light up)
2013-07-14 15:19:58
Did you set up your Internet settings?
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#2
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Re:W8961ND - problem with internet connection (indicator not light up)
2013-07-15 15:16:31
You need to contact with your ISP to double check your username, password, connection type, encapsulation mode, VPI and VIC.
Then login 192.168.1.1 with default username and password admin/admin and do Quick Start settings to set up Internet connection.
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#3
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Re:W8961ND - problem with internet connection (indicator not light up)
2013-08-07 06:54:03
Check your VPI setting.

I had the same problem when configuring the W8970 and W8980.

Run 'Quick Setup'. For Streamyx users, when it asks you for the VPI/VCI setting, set your VPI to 0 and your VCI to 35. In some cases the VPI was incorrectly set to 8. Then continue with the rest of the configuration.

Hope this helps.

Regards.
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#4
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Re:W8961ND - problem with internet connection (indicator not light up)
2014-09-10 22:58:02
For Malaysia TM Streamyx users, configure your ISP setting under "PVC2" will do.
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#5
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