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No firmware download option for RE505X in South Africa

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No firmware download option for RE505X in South Africa

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
No firmware download option for RE505X in South Africa
No firmware download option for RE505X in South Africa
2021-10-17 08:52:52
Model: RE505X  
Hardware Version: V1
Firmware Version: 1.0.10 Build 20210223 Rel. 192200

I am trying to update the firmware of my RE505X but keep getting "Unable to connect to the cloud server. Please try again later." I have tried hours and days later but still the same message. This wouldn't be a problem if I could download the firmware however the South African website does not have a download section.

Trying other countries you get a warning if you try to download from that site. Why doesn't the South Africa site have a download option.

I have asked TP-Link directly but they do not answer.

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Re:No firmware download option for RE505X in South Africa
2021-10-18 07:22:41 - last edited 2021-10-18 07:22:57

@EHM 

New firmware foxed the failed to connect to cloud server issue,  I will also share the latest firmware to you , please check my private message,

Thank you for your feedback on the firmware download option the local website, I will pass along your feedback to appropriate team to check it out and upload the firmware, that might take a few business days. 

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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Re:No firmware download option for RE505X in South Africa
2021-10-22 07:51:05

@Solla-topee The link you sent for the firmware upgrade did work, however the question remains, why is there no firmware download option on the South African web site.

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Re:No firmware download option for RE505X in South Africa
2021-10-22 08:33:46 - last edited 2021-10-22 08:34:24

@EHM Glad to hear that you were able to upgrade the firmware.

It normally takes some time to coordinate with different teams and update the firmware, I can see that they are working on that now. 

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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