Wi-Fi接続が頻繁に切断される件について

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Wi-Fi接続が頻繁に切断される件について

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Wi-Fi接続が頻繁に切断される件について
Wi-Fi接続が頻繁に切断される件について
2021-11-08 11:02:53
Model: Archer AX73  
Hardware Version: V1
Firmware Version: 1.0.3 Build 20210717 rel.64680(4A50)

Wifiの接続が頻繁に切断される。

 

ISPは、ドコモ光(GMOとくとくBB)、IPv6を利用中。

 

切断時は、ルーターの管理ページにも接続できないことから、原因は、ルーターであると考えている。

 

なお、切断時のシステムログは、下記のとおり。

 

LED コントローラー 情報[1106]Start to run WAN1_ON

LED コントローラー 情報[1106]Start to run WAN0_OFF

LED コントローラー 情報[1106]Start to run LAN_ON

 

電話サポートも利用したが、電話に出るまでが非常に遅く、対応も歯切れの悪い返答ばかりであったため、メールで問い合わせている。

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Re:Wi-Fi接続が頻繁に切断される件について
2021-11-09 01:30:15

@Pansaru 

 

Hello, please follow this guide to troubleshoot first, then get back with the detailed information, we will see how to help:

[Troubleshooting] Router Disconnects from Internet

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Wi-Fi接続が頻繁に切断される件について
2021-11-23 03:29:01

@Kevin_Z 

 

ご丁寧な返信ありがとう。

トラブルシューティングは、既に見ているし、一応解決案を試しているよ。

なぜ、フォーラムに書き込んでいるか?

定型的な回答では、解決しない問題が発生しているからだよ。

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Re:Wi-Fi接続が頻繁に切断される件について
2021-11-23 06:31:13

@Pansaru 

 

Hello, we suggest going through the standard troubleshooting is because we didn't have much information about the issue you're reporting, so we want to know more, then we can suggest further.

 

If the disconnect issue still persists after trying all the basic suggestions, please tell us the name of your ISP, and send us the configuration file on the AX73, we will ask the engineers to analyze it. We will send you an email.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Wi-Fi接続が頻繁に切断される件について
2021-11-23 06:44:57

@Kevin_Z 

AX73のログや利用中のISPについては、最初の投稿で記載しているのですが。

出来の悪いAIチャット以下の返信しかできないのであれば、回答すべきではないよ。

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Re:Wi-Fi接続が頻繁に切断される件について
2021-11-23 07:22:15

@Pansaru 

 

This is a community forum for global users, so we may not know or be familiar with all ISPs all around the world, that's why we ask. If you don't want to continue discussing or providing information on the community, we suggest contacting the local tech support team, who could understand your issue better, thus providing suggestions accordingly.

 

Here is the local contact info:

https://www.tp-link.com/support/contact-technical-support/#Hotline-Support

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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