Ax10 (ax 1500) 1.2.4 firmware

Kevin_Z

2021-11-22 02:22:55

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Re:Ax10 (ax 1500) 1.2.4 firmware

2021-11-22 02:22:55

@AntoniH

Hello, can you please describe the issue in detail, then we can confirm?

Can I also have the detailed hardware version and firmware version of the AX1500? The hardware version can be found on the device bottom label, and the firmware can be found on its web GUI Status page.

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#2

AntoniH

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2021-11-22 03:18:49

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Re:Ax10 (ax 1500) 1.2.4 firmware

2021-11-22 03:18:49

@Kevin_Z

Firmware Version:

1.2.3 Build 20210809 Rel. 66873(5553)

Hardware Version:

Archer AX10 v1.0

After I updated to the following update, the internet stopped working.

Latest Firmware Version:

1.2.4 Build 20211014 Rel.54860

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#3

Kevin_Z

2021-11-22 11:18:34

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Re:Ax10 (ax 1500) 1.2.4 firmware

2021-11-22 11:18:34

@AntoniH

Thank you. Just to confirm again if the internet is down or it disconnects randomly after the firmware update? How about the LED on the AX10, will the LED color change to orange when the internet drops?

You can follow this guide to troubleshoot if the connection is not stable on the router:

[Troubleshooting] Router Disconnects from Internet

BTW, who is your ISP? Be sure the modem internet is still stable by connecting a computer to it directly and monitoring for some time.

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#4

AntoniH

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2021-11-22 18:14:23 - last edited 2021-11-23 01:13:16

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Re:Ax10 (ax 1500) 1.2.4 firmware-Solution

2021-11-22 18:14:23 - last edited 2021-11-23 01:13:16

@Kevin_Z

Hi,

I tried the update again and it is working again.

Maybe the download failed

Recommended Solution

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#5

AntoniH

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2021-11-22 18:18:28

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Re:Ax10 (ax 1500) 1.2.4 firmware

2021-11-22 18:18:28

I forgot to wait 10 - 20 mins..... I will check again

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#6

AntoniH

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2021-11-22 19:10:32

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Re:Ax10 (ax 1500) 1.2.4 firmware

2021-11-22 19:10:32

after 50 odd minutes the update worked fine.

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#7

Kevin_Z

2021-11-23 01:13:52

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Re:Ax10 (ax 1500) 1.2.4 firmware

2021-11-23 01:13:52

@AntoniH

That's good. So maybe the previous update was not successful.

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#8

Aashish_AS

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2021-11-24 06:42:59

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Re:Ax10 (ax 1500) 1.2.4 firmware

2021-11-24 06:42:59

Please help with my AX10 ipv6 problem.

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#9

AntoniH

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2021-11-24 11:17:24

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Re:Ax10 (ax 1500) 1.2.4 firmware

2021-11-24 11:17:24

@Aashish_AS

I had problems with ivp6 too, no help sorry

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#10

Kevin_Z

2021-11-26 11:28:57

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Re:Ax10 (ax 1500) 1.2.4 firmware

2021-11-26 11:28:57

@AntoniH

Hello, what is the IPv6 issue you are experiencing?

@Aashish_AS I have already escalated your case to the support engineers, they will try to help with it, please check and discuss it with them directly via email, thanks.

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#11

Ax10 (ax 1500) 1.2.4 firmware

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