Deco M4 set up on KCOM

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Deco M4 set up on KCOM

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M4 set up on KCOM
Deco M4 set up on KCOM
2021-11-21 21:08:55 - last edited 2021-11-23 10:02:16
Model: Deco M4  
Hardware Version:
Firmware Version:

Hello 

 

I have today purchased two Deco M4s to replace my Zyxel router. My ISP is KCOM which is full fibre. 

 

I have tried numerous times tonight to set the new Dexo router up to no avail. 

 

I disconnect my KCOM router and plug my Dexo M4 into the modem. LAN 1. 

 

Using the Deco app I go through set up and choose PPOE as internet type. I input my KCOM username and password and go through the set up process. I am able to rename the router and change password but the router will not connect to the internet. 

 

Any advice would be appreciated! 

 

Thanks

 

 

 

 

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#1
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1 Accepted Solution
Re:Deco M4 set up on KCOM-Solution
2021-11-22 14:06:45 - last edited 2021-11-23 10:02:16

@TP-Link in summary my ISP logon credentials were incorrect so I had to request these from them. 

 

For anyone with a similar issue, especially with KCOM. I needed to select PPOE as my internet type and input my KCOM username and password into the relevant fields. 

 

Once that was done it was all straightforward! 

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#3
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Re:Deco M4 set up on KCOM
2021-11-22 11:03:39

@NCW18 

Hi, I see the Deco M4 is online under your TP-Link ID so I guess you have fixed this issue already?

If yes, would you mind sharing with us how?

Thank you very much.

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#2
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Re:Deco M4 set up on KCOM-Solution
2021-11-22 14:06:45 - last edited 2021-11-23 10:02:16

@TP-Link in summary my ISP logon credentials were incorrect so I had to request these from them. 

 

For anyone with a similar issue, especially with KCOM. I needed to select PPOE as my internet type and input my KCOM username and password into the relevant fields. 

 

Once that was done it was all straightforward! 

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#3
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