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Deco M4 set up on KCOM

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Deco M4 set up on KCOM

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

NCW18

2021-11-21 21:08:55 - last edited 2021-11-23 10:02:16

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Registered: 2021-11-21

Deco M4 set up on KCOM

2021-11-21 21:08:55 - last edited 2021-11-23 10:02:16

Model: Deco M4

Hardware Version:

Firmware Version:

Hello

I have today purchased two Deco M4s to replace my Zyxel router. My ISP is KCOM which is full fibre.

I have tried numerous times tonight to set the new Dexo router up to no avail.

I disconnect my KCOM router and plug my Dexo M4 into the modem. LAN 1.

Using the Deco app I go through set up and choose PPOE as internet type. I input my KCOM username and password and go through the set up process. I am able to rename the router and change password but the router will not connect to the internet.

Any advice would be appreciated!

Thanks

1 Accepted Solution

NCW18

LV1

2021-11-22 14:06:45 - last edited 2021-11-23 10:02:16

Posts: 2

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Registered: 2021-11-21

Re:Deco M4 set up on KCOM-Solution

2021-11-22 14:06:45 - last edited 2021-11-23 10:02:16

@TP-Link in summary my ISP logon credentials were incorrect so I had to request these from them.

For anyone with a similar issue, especially with KCOM. I needed to select PPOE as my internet type and input my KCOM username and password into the relevant fields.

Once that was done it was all straightforward!

Recommended Solution

2 Reply

TP-Link

2021-11-22 11:03:39

Posts: 6831

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Re:Deco M4 set up on KCOM

2021-11-22 11:03:39

@NCW18

Hi, I see the Deco M4 is online under your TP-Link ID so I guess you have fixed this issue already?

If yes, would you mind sharing with us how?

Thank you very much.

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NCW18

LV1

2021-11-22 14:06:45 - last edited 2021-11-23 10:02:16

Posts: 2

Helpful: 5

Solutions: 1

Stories: 0

Registered: 2021-11-21

Re:Deco M4 set up on KCOM-Solution

2021-11-22 14:06:45 - last edited 2021-11-23 10:02:16

@TP-Link in summary my ISP logon credentials were incorrect so I had to request these from them.

For anyone with a similar issue, especially with KCOM. I needed to select PPOE as my internet type and input my KCOM username and password into the relevant fields.

Once that was done it was all straightforward!

Deco M4 set up on KCOM

Deco M4 set up on KCOM

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