This Article Applies to:
Most hotels that provide open portal networks may require users to pass the portal authentication before surfing the internet, there should be no issue connecting to the internet when adding a wireless router to it as long as the authentication popup window shows up. If your travel router (TL-WR902AC/TL-WR802N) fails to connect to an open portal Wi-Fi/Hotel Wi-Fi, go through the following troubleshooting suggestions.
Case 1 Failed to connect the TL-WR902AC to an open portal Wi-Fi via 5G
If the portal Wi-Fi is 5G, install the following beta firmware on the TL-WR902AC, then confirm:
Note: Please be sure you have read The Beta Test Agreement before proceeding!
Case 2 Failed to connect the TL-WR902AC/TL-WR802N to an open portal Wi-Fi via 2.4G
1. If the portal Wi-Fi is 2.4G, verify first if your phone/laptop connects to that open portal Wi-Fi directly and access the internet. If yes, will you see an authentication login page or popup window? Take and post a screenshot to the community.
Here is the guide to configure the WR902AC as the Share Hotspot mode.
2. If the authentication login page doesn't show up when connecting the TL-WR902AC/TL-WR802N to the open portal Wi-Fi network, connect a laptop that can work with the portal Wi-Fi directly to the travel router's Wi-Fi network, then log in to the web UI of the router, go to Network > MAC Clone page to clone the laptop's MAC address to the router. Be sure that we here are cloning the MAC address of the wireless card of the laptop, but not the Ethernet one.
3. If the above is not working, try the following steps:
Step 1 Connect to the open portal Wi-Fi directly from a phone and authenticate with the login account on the authentication login page.
Step 2 On the phone Settings > Wi-Fi page, click on the connected Wi-Fi name, write down the MAC Address (iPhone says Wi-Fi Address), IP Address, Subnet Mask, Gateway (iPhone says Router), and DNS Server.
Step 3 Configure TL-WR902AC/TL-WR802N in the hotspot router mode, and then re-login to the web UI of the router.
Step 4 In the Network > WAN page, change the connection type to Static IP, then enter in IP Address, Subnet Mask, Gateway/Router, DNS Server from Step 2 and click save.
Step 5 In the Network > MAC Clone, type the MAC Address from Step 2 manually, click on Save.
Step 6 Go to System Tools > Reboot, click on the Reboot button to reboot the router.
Step 7 After those changes, connect your phone/laptop to the travel router and check if you will see the authentication login page when trying to access the internet. If yes, login to the authentication page with your log-in account, and the internet should be working fine.
Let the community know how it works.