Solution TL-WR902AC Won't Connect to Hotel Wi-Fi
Solution TL-WR902AC Won't Connect to Hotel Wi-Fi
This Article Applies to: TL-WR902AC TL-WR802N Issue Description/Phenomenon: Most hotels that provide open portal networks may require users to pass the portal authentication before surfing the internet, there should be no issue connecting to the internet when adding a wireless router to it as long as the authentication popup window shows up. If your travel router (TL-WR902AC/TL-WR802N) fails to connect to an open portal Wi-Fi/Hotel Wi-Fi, go through the following troubleshooting suggestions. Available Solutions: Case 1 Failed to connect the TL-WR902AC to an open portal Wi-Fi via 5G If the portal Wi-Fi is 5G, be sure you have updated the TL-WR902AC firmware to the latest, or install the following beta firmware on it, then confirm: TL-WR902AC(US)_V3_0.9.1 Build 220329 (official) TL-WR902AC(EU)_V3_220120 (beta) Note: Please be sure you have read The Beta Test Agreement before proceeding! Case 2 Failed to connect the TL-WR902AC/TL-WR802N to an open portal Wi-Fi via 2.4G 1. If the portal Wi-Fi is 2.4G, verify first if your phone/laptop connects to that open portal Wi-Fi directly and access the internet. If yes, will you see an authentication login page or popup window? Take and post a screenshot to the community. Here is the guide to configure the WR902AC as the Share Hotspot mode. 2. If the authentication login page doesn't show up when connecting the TL-WR902AC/TL-WR802N to the open portal Wi-Fi network, connect a laptop that can work with the portal Wi-Fi directly to the travel router's Wi-Fi network, then log in to the web UI of the router, go to Network > MAC Clone page to clone the laptop's MAC address to the router. Be sure that we here are cloning the MAC address of the wireless card of the laptop, but not the Ethernet one. 3. If the above is not working, try the following steps: Step 1 Connect to the open portal Wi-Fi directly from a phone and authenticate with the login account on the authentication login page. Step 2 On the phone Settings > Wi-Fi page, click on the connected Wi-Fi name, write down the MAC Address (iPhone says Wi-Fi Address), IP Address, Subnet Mask, Gateway (iPhone says Router), and DNS Server. Step 3 Configure TL-WR902AC/TL-WR802N in the hotspot router mode, and then re-login to the web UI of the router. Step 4 In the Network > WAN page, change the connection type to Static IP, then enter in IP Address, Subnet Mask, Gateway/Router, DNS Server from Step 2 and click save. Step 5 In the Network > MAC Clone, type the MAC Address from Step 2 manually, click on Save. Step 6 Go to System Tools > Reboot, click on the Reboot button to reboot the router. Step 7 After those changes, connect your phone/laptop to the travel router and check if you will see the authentication login page when trying to access the internet. If yes, login to the authentication page with your log-in account, and the internet should be working fine. Let the community know how it works.
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I got my WR802N to work in a similar situation.
Bought the travel router a while back and had almost immediate success sharing hotel WiFi.
Now across an international border with a longer stay,in the same hotel chain,it wouldn't work.
I went around in circles, cloning the laptop MAC, cloning the iPhone MAC, but no matter what I did it wouldn't present the login page. It was doubly more frustrating as my devices tended to DIRECTLY connect to the access points without entering any credentials!
I finally stumbled upon a suggestion online elsewhere that did the trick for me:
I shared the internet on my laptop and put the router in, well, router mode.
Now my laptop is directly connected to the hotel Wi-Fi, and my phone, Nintendo and Fire-stick are getting connections from the WR802N. Success!
1) Get laptop connected to the Wi-Fi you want to share
2) Click on your connections in the Windows tray, then on "Network and Internet Settings"
3) Click on "Change Adapter Options"
4) Right-click on Wi-Fi, then click on "Properties"
5) Click on sharing tab,the check "Allow other network users to connect through this computer's internet connection."
6) Power and Plug travel router into Ethernet port or USB-Ethernet adapter
7) Access travel router from another device and set to wireless router mode.
You may have to power cycle the router.
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@Kevin_Z Do you think this has anything to do with people trying to connect to the "XFINITY" (secure) SSID versus "xfinitywifi" (unsecure and just authenticated via mac address)? As far as I know, only IOS/Android/macOS/Windows devices capable of downloading the "XFINITY secure profile" (802.1x keys/certs) can connect to "XFINITY." Do you know if the WR902AC is capable of downloading such a profile so that it can automatically connect to "XFINITY" when it's in range?
Also, side question.. as I don't own the WR902AC yet.. but when it's set to rebroadcast a hotspot signal.. does it output a wifi signal of it's own if it's not currently connected to the internet via said hotspot? For example does it automatically try and connect to a list of hotspots and ONLY broadcast it's own private wifi signal when and if it's successfully connected to one of the hotspots and reaching the internet?
Thanks in advance
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pcmike wrote
@Kevin_Z Do you think this has anything to do with people trying to connect to the "XFINITY" (secure) SSID versus "xfinitywifi" (unsecure and just authenticated via mac address)? As far as I know, only IOS/Android/macOS/Windows devices capable of downloading the "XFINITY secure profile" (802.1x keys/certs) can connect to "XFINITY." Do you know if the WR902AC is capable of downloading such a profile so that it can automatically connect to "XFINITY" when it's in range?
Also, side question.. as I don't own the WR902AC yet.. but when it's set to rebroadcast a hotspot signal.. does it output a wifi signal of it's own if it's not currently connected to the internet via said hotspot? For example does it automatically try and connect to a list of hotspots and ONLY broadcast it's own private wifi signal when and if it's successfully connected to one of the hotspots and reaching the internet?
Thanks in advance
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@8013alam you didn't actually type anything... 🙃
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Definitely something with the open network 'xfinitywifi'. In my case, the beta firmware fixed it.
Your second question: Yes, the device broadcasts automatically at all times (by default) unless you go in and change it.
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@rpertusio Hi, could you provide me with the steps on how you installed the firmware?
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@Kevin_Z Hi, can you please explain how to install the firmware onto the router? I am having trouble. Thanks.
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@jay10 Generally speaking, you can follow these instructions: How to Upgrade the firmware version of TP-Link Wireless Router?
The instructions are not specific to our model. Use the links in the very 1st post of this thread to download the firmware.
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Thanks, @Kevin_Z. Using FW 220804, I got up to step 4 of what you outlined in post #12 and devices connected to the AC750 connect to the internet (after my Max connected to it got the Xfinity authentication page). I could not get steps 5 and beyond to work. Is there any issue with me keeping the AC750 on the static IP?
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