TP Link Archer C6 V3.2 loses Internet connectivity every 10-15 seconds

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TP Link Archer C6 V3.2 loses Internet connectivity every 10-15 seconds

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KennyMcCormick

2022-01-02 14:58:55 - last edited 2022-04-13 11:35:36

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Registered: 2022-01-02

TP Link Archer C6 V3.2 loses Internet connectivity every 10-15 seconds

2022-01-02 14:58:55 - last edited 2022-04-13 11:35:36

Model: Archer C6

Hardware Version: V3

Firmware Version: 1.0.14

I have an Archer C6 v3.2 (3 months old) connected to my ISP's Nokia ONT/wifi router through bridge mode on the Nokia ONT. The Archer C6 connects through PPPoE. I have been using this config for the past 3 months and it was working fine. 3 days back the Archer C6 will disconnect from the internet (PPPoE connection) every 10-15 seconds and will reconnect. Light gos orange and green multiple times.

The connection on the Nokia ONT/ Wifi router is stable and I am now having to use that as backup.

I have tried doing a factory reset, upgradng the firmware to the latest on the TP link site, changing the LAN cable (Lan 4 to WAN port on the TP Link). However the issue persists. I would be happy to attach a syslog as I am unable to make much sense of it. There have been no other changes to the ISP setttings on the Nokia ONT modem.

PLease assist.

PS: I also notice that devices connected to the Wifi on the Archer C6 (2.4GHz or 5GHz) will use up more battery compared to when I was using the WR841N. I had 3 android devices connected to the router and am facing this issue on all 3 (approx 4-5% used through the day).

1 Accepted Solution

KennyMcCormick

LV1

2022-04-13 05:49:10 - last edited 2022-04-13 11:35:36

Posts: 5

Helpful: 3

Solutions: 1

Stories: 0

Registered: 2022-01-02

Re:TP Link Archer C6 V3.2 loses Internet connectivity every 10-15 seconds-Solution

2022-04-13 05:49:10 - last edited 2022-04-13 11:35:36

Hello @Kevin_Z ,

Thank you for the solution. I kinda managed to realise what went wrong. I had enabled IPv6 on the router and my ISP it seems has not yet started providing IPv6 IPs in my area. When I disabled that option the disconnections stopped.

ON a separate note, would it be possible to change the Wifi Channel on my Archer C6 v3.20 2.4GHz to beyond 11? There are a lot of users in my condo unit with WIfi Routers and the channel 11 is sometimes heavily overlapped. I was hoping to change it to 12-14.

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