sim card not detected

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sim card not detected
sim card not detected
2022-01-04 03:39:08 - last edited 2022-01-04 05:55:26

I have an issue the router can not detected the sim card. i have 4 unit with same issue. please help to share how to solve this issue. 

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Re:sim card not detected
2022-01-04 05:53:40 - last edited 2022-01-04 05:55:26

@mat_11 

Hi, thank you for the feedback.

May I know the model number and hardware version of your 4G router?

Are all the 4 units the same model?

How long have you had the routers?

And which sim card did you use?

PS: please refer to the private message for more suggestions.

 

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Re:sim card not detected
2022-01-04 08:28:59

@TP-Link 

Hi, I got your email and thank you very much.

Do you have an additional SIM card that is available for the test, from a different SIM carrier?

By the way, how long have you had the router?

Have you ever noticed something unusual before the SIM card is not recognized?

Thank you very much.

 

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#3
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Re:sim card not detected
2022-01-04 08:41:43

@TP-Link 

hi, i think less then 1 year for all router. i just try use another sim card but it still not detected then i try use the same sim card into another router and its detected. 

so how about this 4 unit router?its this can fixed or not?

TP-Link wrote

@TP-Link 

Hi, I got your email and thank you very much.

Do you have an additional SIM card that is available for the test, from a different SIM carrier?

By the way, how long have you had the router?

Have you ever noticed something unusual before the SIM card is not recognized?

Thank you very much.

 

 

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