random disconnection from my network

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random disconnection from my network

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random disconnection from my network
random disconnection from my network
2022-01-08 12:31:03
Model: Archer MR600  
Hardware Version: V1
Firmware Version: 1.3.0 0.9.1 v0001.0 Build 210608 RC.66100n

 

I have regular disconnections (after 24 hours of use) and to solve it I have to restart the router so that it finds the network, even if the LEDs indicate that I am connected to the network

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4 Reply
Re:random disconnection from my network
2022-01-08 14:59:44 - last edited 2022-01-08 15:01:58

@Thomas2250 I don't think that they have a solution till yet...these type of problems are happening in every 4g router model, and tp- link is unable to properly address this issue...you will not get any reply from officials...if you have just recently purchased router, you should return it, or wait for a long period...

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#2
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Re:random disconnection from my network
2022-01-12 08:32:35

@Thomas2250 

Hi, Could you please send an email to support.forum@tp-link.com with the following information:

1. A picture of the Advanced page before and after the disconnection.

2. Please note down the disconnected time and export the system log, then attach it to the email.

3. May I know who Is your SIM card carrier?

4. Did both wireless and Ethernet connections have the same issue?

Thank you very much.

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#3
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Re:random disconnection from my network
2022-01-12 19:14:08
I send my mail good receive thank you
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#4
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Re:random disconnection from my network
2022-01-14 07:47:09

@Thomas2250 

 

Find temporary solution here.

 

https://community.tp-link.com/en/home/forum/topic/519776

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