MR6500V - how to use phone on the device
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Hi,
I have selected the voLTE settings. When I connect the normal landline phone to the device, I could hear the dial tone on the phone. But when I dial a number then it is silent. On the phone that I am calling (eg my mobile phone) there is no incoming call. If I try to call the sim card number installed on the router, the phone connected to the router doesnt ring.
Am I using the wrong type of landline phone? Or are there any settings that I am missing out on?
Appreciate feedback.
Thanks.
RK
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Hi, May I know who is your SIM card provider? Did it support VOIP or VOLTE service?
And on the web UI>Advanced>network>internet, what is the current network mode?
- If it is on 4G preferred, could you please check whether the phone service works on 3G only mode?
At the same time, could you please send an email to support.forum@tp-link.com with the following information:
1. A picture of the advanced>status page.
2. the system log via web UI.
Thank you very much.
(please leave me a message once you sent the email.)
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@meshmar Hello, do you find a solution ? i have the same problem with my MR6500V and a Gigaset C620A
thank you
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Hi, may I know whether your MR6500v is working on 3G/4G Router mode? Are you using VoLTE mode or VoIP mode for telephony service? and who is the ISP?
Please share with us a screenshot of Advanced->Telephony->Telephony mode page, also provide more details about the problem along with system log file.
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I'm considering purchasing one of these routers, but a little concerned that people are struggling to get the phone working.
I expected the router to be plug and play.
Has anyone managed to get their phone connected and working i.e. making and receiving calls?
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Hello,
Finally everything works fine
My old Siemens Gigaset phone was out of service because of a storm that had fried it.
Since August 2022, I have been using a Siemens gigaset C620A as my main phone with the MR6500V router in 4G and everything is working perfectly.
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