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MR6500V - how to use phone on the device

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MR6500V - how to use phone on the device

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
MR6500V - how to use phone on the device
MR6500V - how to use phone on the device
2022-01-11 06:52:06
Model: TL-MR6500v  
Hardware Version: V1
Firmware Version:

Hi,

I have selected the voLTE settings. When I connect the normal landline phone to the device, I could hear the dial tone on the phone. But when I dial a number then it is silent. On the phone that I am calling (eg my mobile phone) there is no incoming call. If I try to call the sim card number installed on the router, the phone connected to the router doesnt ring. 

 

Am I using the wrong type of landline phone? Or are there any settings that I am missing out on? 

 

Appreciate feedback.

 

Thanks.

 

RK

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6 Reply
Re:MR6500V - how to use phone on the device
2022-01-11 11:15:21

@meshmar 

Hi, May I know who is your SIM card provider? Did it support VOIP or VOLTE service?

And on the web UI>Advanced>network>internet, what is the current network mode?

  • If it is on 4G preferred, could you please check whether the phone service works on 3G only mode?

At the same time, could you please send an email to support.forum@tp-link.com with the following information:

1. A picture of the advanced>status page.

2. the system log via web UI.

Thank you very much.

(please leave me a message once you sent the email.)

 

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Re:MR6500V - how to use phone on the device
2022-01-12 07:34:58

@TP-Link 

Sir

Thanks for reply. I will revert upon checking asap

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#3
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Re:MR6500V - how to use phone on the device
2022-07-05 19:24:56

  @meshmar Hello, do you find a solution ? i have the same problem with my MR6500V and a Gigaset C620A 

thank you

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#4
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Re:MR6500V - how to use phone on the device
2022-07-06 06:09:19

  @yabx172 

 

Hi, may I know whether your MR6500v is working on 3G/4G Router mode? Are you using VoLTE mode or VoIP mode for telephony service? and who is the ISP?

Please share with us a screenshot of Advanced->Telephony->Telephony mode page, also provide more details about the problem along with system log file.

 

If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#5
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Re:MR6500V - how to use phone on the device
2022-12-06 10:39:25 - last edited 2022-12-06 10:39:40

I'm considering purchasing one of these routers, but a little concerned that people are struggling to get the phone working.

 

I expected the router to be plug and play.

 

Has anyone managed to get their phone connected and working i.e. making and receiving calls?

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#6
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Re:MR6500V - how to use phone on the device
2022-12-11 09:19:48

  @Milleniumaire 

 

Hello,

Finally everything works fine yes

My old Siemens Gigaset phone was out of service because of a storm that had fried it.
 

Since August 2022, I have been using a Siemens gigaset C620A as my main phone with the MR6500V router in 4G and everything is working perfectly.

 

 

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