Solution Archer AX20 Drops Internet Connection Since 1/7/2022 [RESOLVED]
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2022/10/13 Update:
This issue described in this article has been addressed and fixed within the latest official firmware, please check for the updates on the router web GUI or via the Tether App, or download and install the latest official version from the local website.
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This Article Applies to:
Archer AX10_V1.0/v1.20
Archer AX1500_V1.0
Archer AX1500_V1.20
Archer AX73_V1.0
Archer AX72_V1.0
Archer AX20_V1.0/V1.20
Archer AX20_V2.0
Archer AX1800_V1.20/V2.0
Archer AX21_V1.20/V2.0
Archer AX90_V1.0
Archer AX55_V1.0
Archer AX3200_V1.0
Archer C6U(EU)_V1.0
Issue Description/Phenomenon:
Some customers report that the router keeps dropping from the internet/modem since 1/7/2022, some mentioned this happens after they upgrade the router firmware to the latest 210901, the internet LED on the router would turn red/amber. This can be temporarily fixed by rebooting, power cycling, or releasing and renewing the WAN IP address on the router web GUI. If this is what you experienced with the Archer router recently, please continue reading on.
Available Solutions:
We here provide a beta firmware for the Archer router that aims to resolve the dropping issue, please give it a go, and let the community know if it works.
Download link (Updated on 2022-1-29):
Note: Be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding!
Updated on 2022-1-29:
The official firmware has been released for the following models already, please check for the updates on the router web GUI or via the Tether app.
Archer AX10_V1.0/v1.20
Archer AX1500_V1.0
Archer AX1500_V1.20
Archer AX73_V1.0
Archer AX72_V1.0
Archer AX20_V1.0/V1.20
Archer AX20(US)_V2.0
Archer AX20(EU)_V2.0 (Be aware that this official version is not available now from the router web or the download website, we provide an early release here in the community for those who have installed the previous version and have an issue with the 5GHz connection.)
Archer AX1800_V1.20/V2.0
Archer AX21_V1.20/V2.0
Archer AX90_V1.0
Archer AX55_V1.0
Archer AX3200_V1.0
How to upgrade the router firmware, please follow this guide.
If the dropping issue persists after performing the firmware update as mentioned above, it is suggested to comment below, or email support.forum@tp-link.com with the subject [Forum ID 521268] Archer AX20 Drops Internet Connection Since 1/7/2022. In either case, be sure to provide the following information:
1. Who is your ISP? What's the model of the modem?
2. Save and email the System Log on the router (System Tools > System Log). Don't reboot the router, if the internet doesn't recover automatically, please login to the router page, go to Advanced > Network > Internet, click on the Connect/Disconnect to recover the connection on the router.
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Hi still nothing for 1.20 Canada.
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There is issue in AX73 router also. Not able to see AUTO option as per attached file. Actually this router is not able to connect to SONY BRAVIA. I just bought this router before two days ago and updated latest FW.
Firmware Version:
1.2.0 Build 20211222 rel.74632(5553)
Hardware Version:
Archer AX73 v1.0
I am thinking to return router to seller any buy another AC router instead of AX router.
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@Kevin_Z
Hello,
I am a user of Archer AX20 (AX1800). I have been using this router for a few months now. The software version that came with the router out of the box was also buggy, but after updating to V1.2_210901 everything started working better, except for some UI issues on the web portal (192.168.0.1), but aside from that, the WIFI signal was fantastic and the internet speed was like 1000% faster,
Unfortunately, after updating to V1.2_211231 from within the router, my router is now broken, the wifi signal strength is lower, it keeps disconnecting, and the connection speed is worse. The router shows that it is connected to the internet, but I am still receiving 0 kbps frequently. Occasionally, the router is also disconnected from the Internet. In this case, I have to restart or log back in through the router's web portal.
I would appreciate it if you could fix this issue as soon as possible. In the meantime, can I downgrade my router's firmware to V1.2_210901 while you work on fixing it,
It would be greatly appreciated if you could respond as soon as possible.
Regards,
Thank you.
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Hello support team, do you think that can this resolve soon ..?, because now i have 2 to 3 days only to resolve this otherwise i need to return back and will try ASUS or any other brand. Because now i have doubt that other new router from tplink can also not work due to such bug and others. Please reply soon. If you can send me any firmware for AX73, which can resolve it, then please send me as soon as possible. So i can check it and if it works, then i dont return. Otherwise i will be not able to return once last return date will be gone.
Waiting quick response....
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NewTP wrote
@Kevin_Z I think you missed the AX20 v1 firmware file. I get an upload error with Archer AX20_V1.20_211221 file on my router with
Firmware Version:
1.3.2 Build 20210902 rel.35277(4555)
Hardware Version:
Archer AX20 v1.0
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can you please let me know which ip need to add including, subnet mask, gateway, dns etc ? can you please send me screenshot of your TV ip settings, so i can get idea. Actually now i have two days, after which i need to return product. so it can resolve then better and so.
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Hello if your IP range is 192.168.0.1-192.168.0.255
Suppose Router = 192.168.0.1
Android TV =192.168.0.2
Subnet range =255.255.255.0
Within Android TV choose
Static IP
KR
Hen
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