@Kevin_Z 

Is it also planned to have a new Firmware (may Beta) for the AX50?

Please see https://community.tp-link.com/en/home/forum/topic/520012?replyId=1035090

Kevin_Z wrote

 

kande wrote

Yes, the router offered me an upgrade and after installation the Xiaomi Redmi 7 and Umidigi A9 Pro disconnected at WPA / WPA2-Personal at 2.4 GHz. After switching to WPA2 / WPA3-Personal, only Umidigi A9 Pro. The Umidigi A9 Pro disconnects on the 5 GHz network with all setting options. After returning to firmware 1.3.1 Build 20210524 rel.40909 (4555) everything is functional.

 

@kande Please try installing the beta firmware we provided in my original post, then monitor again.

  @Kevin_Z Thanks Kevin_Z, but it didn't help. The wifi network was in perfect order without outages, unfortunately the internet connection did not work. I reset and reset the provider parameters - without success. Imported settings from backup - without success. Restoring the older firmware solved everything without further intervention in the settings.

@Kevin_Z 

Hello,

I have for 1 year Archer AX20_V1.0, without troubles. BUT. Yesterday I want adjust QoS and when I logged in to the router setting it offers me firmware update.

So I proceed update to Archer AX20(EU)_V1_210902.

It was working for half day. But day after I got internet disconnection.

It does not help me even reboot or power on/off.

Few time it works (without any action from my side) for very short time.

Then I decided upload previous firmware Archer AX20(EU)_V1_210524 and it looks that troubles gone away.

I am very dissatisfied that TP link keep this problematic firmware for downloading.

I am not paid by TP link for testing their product.

In my eyes TP link fell down with this kind of behavior towards to customers...

@Kevin_Z 

I've been in contact with probably close to 10 customer service representative the past few days over this issue. Everyone has given me directions for "fixes" that never work and then they immediately hang up and then I have to call in again and be on hold. They always want me to respond on email instead of over the phone and then it takes them forever to reply to my email. It's a massive problem to lose hours of work time dealing with tp link everyday. Please offer a real fix so I don't keep wasting more time. The beta update did not fix the problem. I have Archer AX73 V1.6. The last support representative made me email her info to start the replacement process, but I am still waiting on a reply. 

@Kevin_Z 

I have been experiencing the same issue as others on the board.  The latest firmware update has caused major problems with connectivity.   Intermittently drops.

I have installed prior firmware versions thinking this would resolve, but nothing works.   All prior versions also have intermittent drops now.   Not sure what was done on last firmware upgrade but it has caused major problems with my fairly new router.

If a solution can not be found soon, I will go buy another brand of router to get reliable internet again.   This situation is horrible for both home and business.

I have replaced cables, contacted internet provider, and tried 3 versions of firmware on router.   Cables and Provider check out, no problem.   Router is issue since last firmware update.