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M7350: ISP Update Fails

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M7350: ISP Update Fails

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M7350: ISP Update Fails
M7350: ISP Update Fails
2022-02-10 08:02:33 - last edited 2022-03-07 07:25:29
Model: M7350  
Hardware Version: V6
Firmware Version: 6.2.2 Build 200821 Rel.1004n

Hi,

 

trying to update my ISP File to the latest version (20061102 -> 21082501). But the update process doesn't start due a corrupt or damaged file.

Downloaded the file several times, no success. I also did a firmware update. What can I do ?

 

BR

Thomas

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#1
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1 Accepted Solution
Re:M7350: ISP Update Fails -Solution
2022-02-24 09:31:12 - last edited 2022-03-07 07:25:29

  @Todesstern 

Thank you very much for the update.

the new ISP profile-21082501 has been released already and please check whether you are able to install the latest firmware.

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#6
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Re:M7350: ISP Update Fails
2022-02-11 09:57:04

@Todesstern 

Hi, can I have a picture of the error message when failed to update the ISP files?

If possible, could you please send the web UI system log to support.forum@tp-link.com?

Thank you very much.

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#2
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Re:M7350: ISP Update Fails
2022-02-11 10:42:35

@TP-Link 

 

Hi,

 

of course. The log was send to you.

 

Here are the requested pictures.

 

BR

Thomas

 

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#3
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Re:M7350: ISP Update Fails
2022-02-15 01:36:31

  @Todesstern 

Thank you very much for getting back to me and I also got the email.

I am checking with the senior engineers now and as soon as I get an update, I will come back at the earliest time.

Thank you again.

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Re:M7350: ISP Update Fails
2022-02-22 10:04:20

  @TP-Link 

Hi,

any news regarding this case ?

 

BR

Thomas

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#5
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Re:M7350: ISP Update Fails -Solution
2022-02-24 09:31:12 - last edited 2022-03-07 07:25:29

  @Todesstern 

Thank you very much for the update.

the new ISP profile-21082501 has been released already and please check whether you are able to install the latest firmware.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us!
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#6
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Re:M7350: ISP Update Fails
2022-02-24 14:01:54

  @David-TP 

Hi Guys,

 

thanks for this Information.

I will wait for the new version.

 

BR

THomas

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#7
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Re:M7350: ISP Update Fails
2022-03-15 02:10:47 - last edited 2022-03-15 02:11:10

  @Todesstern 

 

Hi, The new ISP file has already been available, you could download it here:

https://www.tp-link.com/en/support/download/m7350/v6.20/#ISP_File

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Re:M7350: ISP Update Fails
2022-03-15 08:32:37

  @Todesstern 

 

Hi,

 

thanks for this information. 

I did the update a few minutes ago. It was successful this time.

 

BR

Thomas

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#9
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Re:M7350: ISP Update Fails
2022-03-16 08:10:45

  @Todesstern 

 

Glad to hear that, thanks for your feedback!

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Re:M7350: ISP Update Fails
2022-03-16 08:15:14

  @Todesstern 

 

You are welcome.

 

Topic can be closed.

 

BR

Thomas

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#11
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