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Unstable router connection (WAN0_OFF and WAN0_ON repeatedly)

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Unstable router connection (WAN0_OFF and WAN0_ON repeatedly)

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Unstable router connection (WAN0_OFF and WAN0_ON repeatedly)
Unstable router connection (WAN0_OFF and WAN0_ON repeatedly)
2022-02-14 12:41:02 - last edited 2022-07-04 09:46:06
Model: Archer AX55  
Hardware Version: V1
Firmware Version: 1.0.7 Build 20220120 rel.74083(4555)

Bought Archer AX55 router a week ago and the connection keeps dropping at least several times per hour for 10-20 second periods.

PC is connected to router via cable. Router firmware shows as latest (1.0.7 Build 20220120 rel.74083(4555)).

 

I've checked the router system log and the same times I've lost connection it shows:

Led Controller INFO [1070] Start to run WAN0_ON

Led Controller INFO [1070] Start to run WAN0_OFF

 

This is repeated numerous times every day. I thought my ISP was at fault, but they've been observing pings/packets to my modem last few days and they confirmed no connection was lost to the modem, so it's definitely router issue.

 

I've checked this forum and there seems to be lots of people having exactly the same issue with different TP-Link routers and no resolution, such as there - https://community.tp-link.com/en/home/forum/topic/154267?page=4

 

If anyone has insight how to solve this, I would appreciate the help. Maybe there is some unofficial firmware that could help?

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#1
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1 Accepted Solution
Re:Unstable router connection (WAN0_OFF and WAN0_ON repeatedly)-Solution
2022-02-15 01:20:50 - last edited 2022-07-04 09:46:06

Hello @GoSu, thank you for reaching out to us and welcome to the TP-Link community.

 

It's recommended to check the solution we provided in the following thread and confirm if it fixes the internet dropping issue on the Archer AX55:

[Solution] Archer AX55 internet keeps dropping

 

If the solution doesn't help, please go through the troubleshooting suggestions in the following thread, then report to the support engineers via email for further follow-up:

Router Disconnects from Internet

 

Please let me know if this fixes the issue or not.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
Recommended Solution
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#2
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5 Reply
Re:Unstable router connection (WAN0_OFF and WAN0_ON repeatedly)-Solution
2022-02-15 01:20:50 - last edited 2022-07-04 09:46:06

Hello @GoSu, thank you for reaching out to us and welcome to the TP-Link community.

 

It's recommended to check the solution we provided in the following thread and confirm if it fixes the internet dropping issue on the Archer AX55:

[Solution] Archer AX55 internet keeps dropping

 

If the solution doesn't help, please go through the troubleshooting suggestions in the following thread, then report to the support engineers via email for further follow-up:

Router Disconnects from Internet

 

Please let me know if this fixes the issue or not.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
Recommended Solution
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#2
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Re:Unstable router connection (WAN0_OFF and WAN0_ON repeatedly)
2022-02-15 09:05:55

  @Kevin_Z 

 

Hey,

 

1. Bypassing the router with direct connection from modem to PC internet is stable. I've been discussing this issue with my ISP and they've been pinging my router for 4 days and modem was off just single time middle of the night when I was not using it (while I'm losing connection several times an hour).

2. Ethernet cable works fine, no issues with the same setup on my previous TP-Link router (WR841N).

3. Firmware is updated to the last version.

4. Changed DNS settings for router as instructed (though I've already been using 1.1.1.1 set on Windows network settings). MTU size shows as 1500 on my router, should I change that to any other value?

5. MAC for router is cloned from my PC.

 

Connection issues persist. At the moment they are very irregular, but connection drops usually for 10-15 seconds, recovers automatically.

System logs is just this error on repeat:

 

2022-02-15 08:28:21 led-controller[1070]: <6> 288051 Start to run WAN1_ON
2022-02-15 08:28:21 led-controller[1070]: <6> 288051 Start to run WAN0_OFF
2022-02-15 08:28:21 led-controller[1070]: <6> 288051 Start to run LAN_ON
2022-02-15 08:28:19 led-controller[1070]: <6> 288051 Start to run WAN1_ON
2022-02-15 08:28:19 led-controller[1070]: <6> 288051 Start to run WAN0_OFF
2022-02-15 08:28:19 led-controller[1070]: <6> 288051 Start to run LAN_OFF
2022-02-15 08:28:13 led-controller[1070]: <6> 288051 Start to run WAN1_ON
2022-02-15 08:28:13 led-controller[1070]: <6> 288051 Start to run WAN0_OFF
2022-02-15 08:28:13 led-controller[1070]: <6> 288051 Start to run LAN_ON
2022-02-15 08:28:09 led-controller[1070]: <6> 288051 Start to run WAN1_ON
2022-02-15 08:28:09 led-controller[1070]: <6> 288051 Start to run WAN0_OFF
2022-02-15 08:28:09 led-controller[1070]: <6> 288051 Start to run LAN_OFF
2022-02-15 08:00:00 led-controller[1070]: <6> 288051 Start to run NIGHT
2022-02-14 23:00:01 led-controller[1070]: <6> 288051 Start to run NIGHT
2022-02-14 18:18:59 led-controller[1070]: <6> 288051 Start to run WAN1_ON
2022-02-14 18:18:59 led-controller[1070]: <6> 288051 Start to run WAN0_OFF
2022-02-14 18:18:59 led-controller[1070]: <6> 288051 Start to run LAN_ON
2022-02-14 18:18:55 led-controller[1070]: <6> 288051 Start to run WAN1_ON
2022-02-14 18:18:55 led-controller[1070]: <6> 288051 Start to run WAN0_OFF
2022-02-14 18:18:55 led-controller[1070]: <6> 288051 Start to run LAN_OFF

 

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#3
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Re:Unstable router connection (WAN0_OFF and WAN0_ON repeatedly)
2022-02-15 10:48:01

Hello @GoSu, can I have the model of the modem provided by your ISP? Is it a cable modem or a DSL modem?

 

To assist and figure it out efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up. Thank you.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#4
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Re:Unstable router connection (WAN0_OFF and WAN0_ON repeatedly)
2022-02-15 11:25:27

  @Kevin_Z 

 

Modem provided by ISP is Cisco EPC3008 cable modem.

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#5
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Re:Unstable router connection (WAN0_OFF and WAN0_ON repeatedly)
2022-02-16 09:32:13

GoSu wrote

  @Kevin_Z 

 

Modem provided by ISP is Cisco EPC3008 cable modem.

 

Thank you @GoSu. Please keep in touch with the engineers, they will help figure it out. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#6
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Helpful: 1

Views: 753

Replies: 5

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