Internet disconections
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Hi team,
I see there is a couple threads about disconnections, but not sure if any relate to this modem?
For the past month or so the Modem disconnects from the internet - often needs to be rebooted for it to come back - the one I had just now came right on its own. Logs are attached - is there anyway to stop the router clearing the logs - seems that every time it has an issue it clears the logs, so I can't go back and see what happened.
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Hello @bertyboynz, as per the system logs you attached, it seems the router gets restarted, can you please confirm if you have ever restarted the router, manually or via a reboot schedule?
Who is your ISP? Please check and confirm the internet from the ISP modem is stable, then go through the troubleshooting suggestions in the following article to see if any helps:
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Thank you for your reply.
I do not have a reboot schedule for the router - it seems to reboot itself. Im also confused as to why the logs get reset - like why is there no history of what happened prior to the internet dropping? The date mentioned in the logs I didn't even own the modem yet - I am very confused about that.
IDK what I am OK to share in a public forum, but here is what I see from 2021 (I only purchased the modem in 2022)
Then a statement that its cleared the stats cos the time has changed, and then all the rest of the stuff.... This seems to be the cycle - almost as though the date/time on the modem randomly changes, it crashes/disconnects then comes back online, generally requires a manual power down and back on to get it back.
Quite disapointing having paid so much for a decent router to be having these frequent issues :(
2022-03-17 19:04:58 traffic-stats[10005]: <6> 269001 Clear all stats because time changed
2021-07-19 00:00:33 nat[11463]: <6> 211021 IPSEC ALG enabled
2021-07-19 00:00:33 nat[11463]: <6> 211021 L2TP ALG enabled
2021-07-19 00:00:33 nat[11463]: <6> 211021 PPTP ALG enabled
2021-07-19 00:00:33 nat[11463]: <6> 211021 SIP ALG enabled
2021-07-19 00:00:33 nat[11463]: <6> 211021 RTSP ALG enabled
2021-07-19 00:00:33 nat[11463]: <6> 211021 H323 ALG enabled
2021-07-19 00:00:33 nat[11463]: <6> 211021 TFTP ALG enabled
2021-07-19 00:00:33 nat[11463]: <6> 211021 FTP ALG enabled
2021-07-19 00:00:33 nat[11463]: <5> 211054 Virtual server created succeeded[ex-port:32400 ip:192.168.1.67 in-port:32400 protocol:all]
2021-07-19 00:00:32 nat[11463]: <7> 211001 Flush conntrack
2021-07-19 00:00:32 nat[11463]: <6> 211502 Function enabled
2021-07-19 00:00:32 nat[11463]: <5> 211051 Create NAT chain succeeded
2021-07-19 00:00:32 nat[11463]: <6> 211501 Initialization succeeded
2021-07-19 00:00:32 ppp[11495]: <6> 294008 PPP connection is done with our IP 125.237.216.126, DNS 122.56.237.1, 210.55.111.1
2021-07-19 00:00:32 ppp[11495]: <7> 294007 Finish IPCP negotiation. Got server IP 125.238.187.1, our IP 125.237.216.126, primary DNS 122.56.237.1, Secondary DNS 210.55.111.1
2021-07-19 00:00:32 ppp[11495]: <7> 294006 Begin IPCP negotiation. Got server IP 125.238.187.1
2021-07-19 00:00:32 ppp[11495]: <7> 294002 Finish LCP negotiation
2021-07-19 00:00:32 ppp[11495]: <7> 294001 Begin LCP negotiation
2021-07-19 00:00:32 nat[11463]: <6> 211501 Initialization succeeded
2021-07-19 00:00:32 basic-security[11226]: <6> 219504 Service start
2021-07-19 00:00:32 basic-security[11226]: <5> 219606 Flush conntrack table succeeded
2021-07-19 00:00:31 access-control[11190]: <6> 239504 Service start
2021-07-19 00:00:31 access-control[11190]: <6> 239503 Function disabled
2021-07-19 00:00:31 firewall[10512]: <6> 209504 Service start
2021-07-19 00:00:30 firewall[10512]: <6> 209505 Service stop
2021-07-19 00:00:29 upnp[10332]: <6> 217504 Service start
2021-07-19 00:00:29 upnp[10332]: <6> 217505 Service stop
2021-07-19 00:00:28 traffic-stats[10003]: <6> 269504 Service start
2021-07-19 00:00:28 nat[9047]: <6> 211501 Initialization succeeded
2021-07-19 00:00:27 nat[9047]: <6> 211501 Initialization succeeded
2021-07-19 00:00:27 remote-management[9507]: <6> 282505 Service stop
2021-07-19 00:00:27 factory-reset[9274]: <6> 284504 Service start
2021-07-19 00:00:27 access-control[9040]: <6> 239504 Service start
2021-07-19 00:00:27 access-control[9040]: <6> 239503 Function disabled
2021-07-19 00:00:26 nat[8690]: <7> 211001 Flush conntrack
2021-07-19 00:00:26 nat[8690]: <6> 211502 Function enabled
2021-07-19 00:00:26 nat[8690]: <5> 211051 Create NAT chain succeeded
2021-07-19 00:00:26 nat[8690]: <6> 211501 Initialization succeeded
2021-07-19 00:00:26 nat[8690]: <6> 211501 Initialization succeeded
2021-07-19 00:00:19 basic-security[7937]: <6> 219504 Service start
2021-07-19 00:00:19 basic-security[7937]: <5> 219606 Flush conntrack table succeeded
2021-07-19 00:00:18 firewall[6393]: <6> 209504 Service start
2021-07-19 00:00:17 imb[7126]: <6> 218507 Daemon connection succeeded
2021-07-19 00:00:17 imb[7126]: <6> 218012 ARP Binding disabled
2021-07-19 00:00:17 imb[7126]: <6> 218506 Config interface initialization succeeded
2021-07-19 00:00:17 imb[7126]: <6> 218501 Initialization succeeded
2021-07-19 00:00:16 upnp[7027]: <6> 217504 Service start
2021-07-19 00:00:16 upnp[7027]: <6> 217505 Service stop
2021-07-19 00:00:16 remote-management[6758]: <6> 282505 Service stop
I have done the following so far:
1) confirmed with Spark there are no issues with our internet connection
2) Router Firmware is up to date (1.2.3 Build 20210719 rel.14861(4155))
3) While there is no internet I am unable to connect to the Router via the browser of a wired computer - either via the router IP address or via the http://tplinkwifi.net/ URL
4) I have updated the DNS Server as suggested.
So I guess things left to do are the mac address clone and a differnet cable.... However I really feel like its the device itself crashing/freezing cos otherwise I should still be able to reach it via the IP address when it has issues
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How often does the issue happen?
Apologies as I am running out of solutions. I would like to escalate your case to our engineers, the engineering team will investigate to see if it is a concern in the router that can be resolved. Please pay attention to your email box for follow-up. Thank you.
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