PT61 wrote

I have 2 Deco W6000 units set up in my network where I have a  TL-SG108 switch connected to my main Deco unit along with the ethernet cable from my modem. On that switch, I have a raspberrypi set up with a static IP reserved from the Deco app but it shows as offline even when it can connect to the internet. The other wired devices on that switch also show as offline as they can still connect to the internet so it's mostly an annoyance but I am unable to see their internet speeds/manage them with the app. 

 

From the support page, it seems as this intended behavior. https://www.tp-link.com/us/support/faq/1898/#:~:text=If%20Deco%20does%20have%20internet,page%20and%20then%20release%20it. 

 

Does anyone know if I can fix this or if there is a workaround so they don't always show as offline?

 

Thanks. 

Hi  @PT61 

I'm having the same problem with newly installed Deco X60 - all my devices connected to my TPLink TL-SG1024 switch show as offline when I connect my remote X60 via ethernet backhaul. OK when the remotes use wi-fi backhaul to the main.

Im swapping emails with tech support, but they're mostly proving stock answers and asking for info that I provided in my initial report.

Did you get any resolution? 

  @David-TP 

Thanks David

That firmware update has resolved this issue for me - both satellite X60s are on ethernet backhaul and I can see all my wired clients again :-)

Regards

TW

  @PT61 

The firmware update resolved this issue for me too. Thanks for your help.

  @David-TP I'm having a similar issue with a newly installed X73-DSL, that is connected to a 16 port TP-Link switch, which then has 3 X60's connected via ethernet backhaul. The X60's are all v1 hardware, using v1.50 firmware, build 20210121 release 54042. Worth noting I didn't have this issue until I introduced the X73 last week. 

  @David-TP I recently started using Deco. I got the X60 and have four in my home (one main connected directly to the modem, 2 using Ethernet backhaul, and one using wireless backhaul).

I have an Ethernet switch at home, and some devices are connected directly to the switch with static IPs (e.g. smart home controller).

Some of these devices are NOT showing up on the client list in the Deco app even though they have internet access.

I am running FIrmware Version:1.5.1 Build 20210204 Rel. 50164.

Hi

I too had the issue with devices not showing so I installed the beta for X60 V3 hardware from the above link.

The update has worked but the version of the firmware now reads 1.0.0 Build 20220308 Rel 42176.  If I click update firmware, it thinks the last release (1.0.9 Build 20211228) is newer and would update to it if I allow it.

Is this correct that the beta version is older but the build newer?

Thanks

Stu