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Frequent Internet Disconnection Dropping - From Green to Orange/Red Light (Need Solution)

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Frequent Internet Disconnection Dropping - From Green to Orange/Red Light (Need Solution)

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

AlvinYapMS

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2022-03-09 03:45:49 - last edited 2022-07-14 09:49:38

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Frequent Internet Disconnection Dropping - From Green to Orange/Red Light (Need Solution)

2022-03-09 03:45:49 - last edited 2022-07-14 09:49:38

Model: Archer AX72

Hardware Version: V1

Firmware Version: 1.0.6 Build 20211124 rel.47313(5553)

Frequent internet dropping, Internet light indication turn from green to red/orange. Waited for 30 second for re-connection.

Checked with Fibre provider (Unifi in Malaysia), no issue from their side.

Please provide solution.

Thank you

1 Accepted Solution

Kevin_Z

2022-03-09 07:06:14 - last edited 2022-07-14 09:49:38

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Re:Frequent Internet Disconnection Dropping - From Green to Orange/Red Light (Need Solution)-Solution

2022-03-09 07:06:14 - last edited 2022-07-14 09:49:38

Hello @AlvinYapMS,

Thank you for reaching out to us and welcome to the TP-Link community.

Please check and update the router firmware to the latest official version, which could be Archer AX72_V1_1.1.2 Build 20220520, then monitor if the issue will disappear. You can check for the updates on your router web GUI or via the Tether app, or download it from the local website and install it manually.

If the issue persists, please go through the basic troubleshooting suggestions in the following thread, then send us the system log on the router as required:

Router Disconnects from Internet

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Kevin_Z

2022-03-09 07:06:14 - last edited 2022-07-14 09:49:38

Posts: 21207

Helpful: 4396

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Registered: 2018-12-24

Re:Frequent Internet Disconnection Dropping - From Green to Orange/Red Light (Need Solution)-Solution

2022-03-09 07:06:14 - last edited 2022-07-14 09:49:38

Hello @AlvinYapMS,

Thank you for reaching out to us and welcome to the TP-Link community.

If the issue persists, please go through the basic troubleshooting suggestions in the following thread, then send us the system log on the router as required:

Router Disconnects from Internet

TP-Link Annual Community Survey | Help Shape Our Community Throughout 2024!

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Frequent Internet Disconnection Dropping - From Green to Orange/Red Light (Need Solution)

Frequent Internet Disconnection Dropping - From Green to Orange/Red Light (Need Solution)

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