Frequent Internet Disconnection Dropping - From Green to Orange/Red Light (Need Solution)

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Frequent Internet Disconnection Dropping - From Green to Orange/Red Light (Need Solution)

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Frequent Internet Disconnection Dropping - From Green to Orange/Red Light (Need Solution)
Frequent Internet Disconnection Dropping - From Green to Orange/Red Light (Need Solution)
2022-03-09 03:45:49 - last edited 2022-07-14 09:49:38
Model: Archer AX72  
Hardware Version: V1
Firmware Version: 1.0.6 Build 20211124 rel.47313(5553)

Frequent internet dropping, Internet light indication turn from green to red/orange. Waited for 30 second for re-connection.

 

Checked with Fibre provider (Unifi in Malaysia), no issue from their side.

 

Please provide solution.

 

Thank you

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Re:Frequent Internet Disconnection Dropping - From Green to Orange/Red Light (Need Solution)-Solution
2022-03-09 07:06:14 - last edited 2022-07-14 09:49:38

Hello @AlvinYapMS,

 

Thank you for reaching out to us and welcome to the TP-Link community.

 

Please check and update the router firmware to the latest official version, which could be Archer AX72_V1_1.1.2 Build 20220520, then monitor if the issue will disappear. You can check for the updates on your router web GUI or via the Tether app, or download it from the local website and install it manually.

 

If the issue persists, please go through the basic troubleshooting suggestions in the following thread, then send us the system log on the router as required:

Router Disconnects from Internet

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Frequent Internet Disconnection Dropping - From Green to Orange/Red Light (Need Solution)-Solution
2022-03-09 07:06:14 - last edited 2022-07-14 09:49:38

Hello @AlvinYapMS,

 

Thank you for reaching out to us and welcome to the TP-Link community.

 

Please check and update the router firmware to the latest official version, which could be Archer AX72_V1_1.1.2 Build 20220520, then monitor if the issue will disappear. You can check for the updates on your router web GUI or via the Tether app, or download it from the local website and install it manually.

 

If the issue persists, please go through the basic troubleshooting suggestions in the following thread, then send us the system log on the router as required:

Router Disconnects from Internet

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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