Dear Kevin,

As detailed in my post L1 Technical support was also taken however still no resolution i.e issue not reslved

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L1 support engineer - Mr. Rahul kumar guided step by step  very meticulously during an hour long call in which all parameters/fields were reviewed and validated by Rahul. Further, as guided necessary configuration settings were updated/changed.

However, post connecting the extender post the configuration setting changes, the issue of random rebooting of the main router still not resolved.

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Kindly review and advise

Thanks & Regards,

Girish

Hi @Kevin_Z 

My New Tp-Link WiFi router, exactly the same model and Firmware version as what @Girish_s mentioned in this issue, is having the same problem from the 2nd day of using it. And the reboot happens quite frequently, sometimes 3-4 times a day. It's getting annoying to the family that they lost WiFi connection when watching Netflix or playing online game. Since it's not a new or rare issue, and have been identified for quite a while, TP-Link should take it seriously and resolve the problem ASAP. 

Thanks, 

Xavier

Kevin_Z wrote

Hello @Girish_s, thank you for reaching out to us, and welcome to the TP-Link community.

 

As per your description, it seems you have done all basic troubleshooting as suggested by the local tech support, so I will suggest you contact them to be advised further.

Hi @Kevin_Z ,

The problem still exists after following the troubleshooting procedure you suggested. And I can confirm it's not to do with the schedule reboot function. The router still rejects WiFi connection after disabling schedule reboot. And the worse thing is that it doesn't reboot itself sometimes, and is leaving me no choice but have to power off and on to recover the WiFi router.