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Range Extender RE650 can't connect to internet if enable WLAN MAC filter in the router

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Range Extender RE650 can't connect to internet if enable WLAN MAC filter in the router

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Range Extender RE650 can't connect to internet if enable WLAN MAC filter in the router
Range Extender RE650 can't connect to internet if enable WLAN MAC filter in the router
2022-03-27 17:22:14 - last edited 2022-04-01 14:33:54
Model: RE650  
Hardware Version: V1
Firmware Version:

I have a RE650 range extender and a Huawei HG8245W5 router. RE650 is working properly. I add extender MAC to the router Wi-Fi MAC Address Filtering. But once WLAN MAC Filter is enabled in the router, the extender loses connection to the router and the internet is not available. I use 2 MAC. The one written on the back of the extender, and the virtual Mac.

 

I appreciate someone who has a solution to my problem!

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#1
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1 Accepted Solution
Re:Range Extender RE650 can't connect to internet if enable WLAN MAC filter in the router-Solution
2022-04-01 14:32:56 - last edited 2022-04-01 14:33:54

Hello @Solla-topee

 

I followed the steps mentioned by one of the TP-Link support engineers who contacted me via email. Now the RE650 is working fine and connected to the router.
Thank you very much for your kind cooperation smiley

 

The following MAC addresses added to the router Whitelist.

6C:5A:B0:F8:5E:E8
6E:5A:B0:08:5E:E9
6E:5A:B0:08:5E:EA

Recommended Solution
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Re:Range Extender RE650 can't connect to internet if enable WLAN MAC filter in the router
2022-03-28 01:59:11 - last edited 2022-03-28 02:00:28

  Hello @Shaalan 

Please check if this post helps: Extender can't connect to internet if there is MAC filter in the router

MAC that need to be added in router white list 

1. RE's 2.4GHz Mac address 

2. (for dual-band RE) RE's 5Ghz MAC address

3. Network Device Virtual MAC address

If its mobile device, add both Virtual MAC and real MAC of that device as it may connect to router & RE

Hope this could help~

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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Re:Range Extender RE650 can't connect to internet if enable WLAN MAC filter in the router
2022-03-28 09:29:51

Hello @Solla-topee 

 

Thank you for replying.

The link you mentioned is suitable in the case when the Wi-Fi devices are connected to the Extender.

I have added RE Mac addresses, the one written on the back of RE, virtual, 2.4GHz and 5GHz into router settings. Once I enable WLAN MAC filter in the router, the RE loses the connection to the router.

 

It's a tough problem. Is there hidden Mac?

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#3
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Re:Range Extender RE650 can't connect to internet if enable WLAN MAC filter in the router
2022-03-29 02:27:47 - last edited 2022-03-29 02:30:40

Hello   @Shaalan 

 

1. Disable Mac filtering and added MAC address below in router Mac filtering/ Access Control whitelist 

RE's MAC:

  • RE's 2.4Ghz Mac
  • RE's 5Ghz Mac (for dual-band RE)
  • RE's LAN Mac on the back labe (*optional, required when work in AP mode or RE wired to router )

 

Network Client Mac 

  • Virtual MAC addresses of network devices which starting with 50:C7 on router's client list  ( example RE MAC 50:C7 :BF:1B:ED:C6)

Note: for mobile devices like phone , it may connect to router & RE, need add both real mac & virutual MAC 

2. Enable Mac Filtering

 

How about the 2.4Ghz/ 5Ghz Leds status on RE650 when MAC filtering is enabled on the Huawei router, can you see if RE is on router client list at that time. 

 

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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#4
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Re:Range Extender RE650 can't connect to internet if enable WLAN MAC filter in the router
2022-03-29 17:59:27

Hello  @Solla-topee 

 

I did the above things as per your instructions. Once WLAN MAC Filter is enabled in the router, the extender loses connection with the router. The status of the 2.4GHz/5GHz LEDs on RE650 become off. At this time, I check Wi-Fi devices on my Huawei router, and I see the RE650's virtual Mac address, but "off line".

 

6C:5A:B0:F8:5E:E8 -> MAC address printed on the unit
6C:5A:B0:F8:5E:E9 -> 2.4GHz
6C:5A:B0:F8:5E:EA -> 5GHz
6E:5A:B0:F8:5E:E8 -> Virtual Mac adress

 

 

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#5
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Re:Range Extender RE650 can't connect to internet if enable WLAN MAC filter in the router
2022-03-30 06:01:21 - last edited 2022-03-30 06:08:14

  Hello @Shaalan 

Thank you for providing more case details,  you could have a check on router Log or Router client device list and see if there is other MAC address used by RE. 

At the same time, I'd like to escalate your case through support email  Please check your inbox for TKID220331168, feel free to let us know it goes. 

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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#6
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Re:Range Extender RE650 can't connect to internet if enable WLAN MAC filter in the router
2022-03-31 19:14:23

Hello @Solla-topee 

 

Thanks for your continued cooperation.
There is no other MAC address used by RE.

No problem, I will contact you via email.

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#7
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Re:Range Extender RE650 can't connect to internet if enable WLAN MAC filter in the router
2022-03-31 19:20:04

  @Shaalan yeshope our seniors could help find the cause of the issue, feel free to let us know how it goes.

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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#8
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Re:Range Extender RE650 can't connect to internet if enable WLAN MAC filter in the router-Solution
2022-04-01 14:32:56 - last edited 2022-04-01 14:33:54

Hello @Solla-topee

 

I followed the steps mentioned by one of the TP-Link support engineers who contacted me via email. Now the RE650 is working fine and connected to the router.
Thank you very much for your kind cooperation smiley

 

The following MAC addresses added to the router Whitelist.

6C:5A:B0:F8:5E:E8
6E:5A:B0:08:5E:E9
6E:5A:B0:08:5E:EA

Recommended Solution
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#9
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Re:Range Extender RE650 can't connect to internet if enable WLAN MAC filter in the router
2022-04-02 08:00:48

  @Shaalan Glad to hear this has been sorted out! Thank you for update here and appreciate for your time with troubleshooting! 

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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#10
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Replies: 9

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