Routers show up twice on the app

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Routers show up twice on the app

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Routers show up twice on the app
Routers show up twice on the app
2022-04-07 19:13:07
Model: Deco M5  
Hardware Version:
Firmware Version: 1.5.7

I've had these decos for 2 years now and they have always showed up as 2 sets on the app. I have 3 (Master bed, bed, living room) and in both sets they show up but either living room will be "disconnected" or master bed. Anyone know what the issue is?

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Re:Routers show up twice on the app
2022-04-08 02:34:20

  @Ayaan.a1 

Hi, Did you set up all 3 sets under the same Network name?

Are they working on wireless router mode or access point mode?

And when they are "disconnected" on the Deco APP, Would the LED light on the Deco still be green? Would the internet service still work on this unit?

Thank you.

best regards.

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Re:Routers show up twice on the app
2022-04-10 11:12:35

  @David-TP  So yea it does show green on the router and the wifi is good. I use them in the Ethernet cable mode and they work fine. It's just annoyed me that they always show up as two sets on the app with one not working on both.

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