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Deco M5 Connection Dropping

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Deco M5 Connection Dropping

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

fraserc86

2022-04-12 07:18:49 - last edited 2022-04-12 07:21:04

Posts: 1

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Registered: 2022-04-12

Deco M5 Connection Dropping

2022-04-12 07:18:49 - last edited 2022-04-12 07:21:04

Model: Adapter

Hardware Version:

Firmware Version: 1.5.7 Build 20210819 Rel. 43499

I am having an issue whereby i lose connection on my Deco network sporadically during the day. I cannot understand what is driving this issue.

I have attached the latest log where you can see a number of disconnections occurring. The unit appears to be losing its IP address and thus dropping.

Your assistance would be greatly appreciated.

@David-TP

1 Reply

David-TP

2022-04-13 11:17:06

Posts: 12361

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Registered: 2020-04-14

Re:Deco M5 Connection Dropping

2022-04-13 11:17:06

@fraserc86

Sorry for the delay.

I did not see any logs and can you send them again?

At the same time, could you please send the following information to support.forum@tp-link.com(please add the forum ID543684):

1. May I know the model number of your internet provider? and how about the model number of your ISP cable/fiber modem?

2. Since you mentioned "The unit appears to be losing its IP address", Do you mean the IPV4 address of Deco under Deco APP>More>Advanced>IPV4?

--if yes, can I have a screenshot of this page as well?

3. Did you also notice whether the LED on the main Deco turn red?

Thank you.

Best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

Deco M5 Connection Dropping

Deco M5 Connection Dropping

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