New Samsung A53 can't connect stable to Wifi on Deco X60, connection keeps dropping

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New Samsung A53 can't connect stable to Wifi on Deco X60, connection keeps dropping

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
106 Reply
Re:New Samsung A53 can't connect stable to Wifi on Deco X60, connection keeps dropping
2022-07-31 06:49:56

 Exact same as Araj. Only device in the house with this issue.

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#43
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Re:New Samsung A53 can't connect stable to Wifi on Deco X60, connection keeps dropping
2022-07-31 13:25:05 - last edited 2022-07-31 14:19:48

  Same issue with the a22 5g of samsung

 

i think this is not a tp link problem because I have it also with other networks, Linksys and ASUS 

 

i have shoot in a ticket ad Samsungs support, but no response yet. 
ps I have the deco m5 with the new 1.6 firmware 

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#44
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Re:New Samsung A53 can't connect stable to Wifi on Deco X60, connection keeps dropping
2022-08-01 10:02:09

  @Araj Clan NG1

Thank you very much for the feedback.

Could you please help me run the following test:

Please keep 2.4ghz/5ghz enabled on the host network; then enable the guest network for 5ghz with NO Security and connect A53 to the guest network.

Then test whether it could improve the stability.

Thank you very much.

Best regards.

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#45
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Re:New Samsung A53 can't connect stable to Wifi on Deco X60, connection keeps dropping
2022-08-01 20:46:51

  @David-TP 

Same unstable connection. Disconnects constantly.

Reconnecting is faster though, but I assume since there are no credentials.

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#46
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Re:New Samsung A53 can't connect stable to Wifi on Deco X60, connection keeps dropping
2022-08-02 09:29:12 - last edited 2022-08-02 09:43:39

  @Clan 

Thank you very much and can I have a screenshot of the software information(especially the Baseband version) menu on the A53?

Best regards.

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#47
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Re:New Samsung A53 can't connect stable to Wifi on Deco X60, connection keeps dropping
2022-08-02 19:20:47

  @David-TP 

Hi, screenshot attached.

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#48
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Re:New Samsung A53 can't connect stable to Wifi on Deco X60, connection keeps dropping
2022-08-09 19:02:20

  @David-TP 

Hello David, I'm encountering the same issues with my dad's a53. 

The router is running Deco X60 V2.14.3

The a53 is running android 12 with One UI version 4.1

Baseband: A536BXXU2AVG1.

We have one other samsung phone and a samsung tv and both are wroking perfectly fine on the network.

The a53 is currently on the guest network set to 2.4 ghz while the main network remains 2.4/5 ghz.

There is a macbook available in this household.

I'm looking forward to your reply.

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#49
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Re:New Samsung A53 can't connect stable to Wifi on Deco X60, connection keeps dropping
2022-08-10 03:13:42

  @Bischmoff 

Hi, Thanks for the feedback.

the previous feedback is all about Deco X60 V2, and I see your model is Deco X60 V3(2.14.3 is the Deco APP version).

I have forwarded your case to the senior engineers and please check whether you have got an email from us.

Thank you again.

Best regards.

 

 

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#50
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Re:New Samsung A53 can't connect stable to Wifi on Deco X60, connection keeps dropping
2022-08-13 07:00:25 - last edited 2022-08-13 07:04:43

I am also experiencing the same issue (disconnecting/not stable connection) as everyone else with the A53... My other devices are perfectly fine tho...
 

Tried the 5 Network & 2.4 Guest and does not work as designed.

 

Deco:
AX3000 Deco X60
V2.14.3

 

Wondering if I should go to memory express and just buy a different brand.. this is quite the headache..

 

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#51
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Re:New Samsung A53 can't connect stable to Wifi on Deco X60, connection keeps dropping
2022-08-16 02:06:26

  @AlexTrung 

Hi, Thanks for the feedback.

After further cooperation with some users, we currently suspect that a certain wireless patch on the Samsung A53 is causing the disconnection.

Since other Samsung phones/TVs are working fine with Deco X60, we hope you could report this issue to Samsung support as well to see if they can provide some useful details to finally locate the problem.

 

Thank you very much.

Best regards.

 

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#52
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