New Samsung A53 can't connect stable to Wifi on Deco X60, connection keeps dropping

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New Samsung A53 can't connect stable to Wifi on Deco X60, connection keeps dropping

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106 Reply
Re:New Samsung A53 can't connect stable to Wifi on Deco X60, connection keeps dropping
2022-11-12 11:54:52

  @Dutters 

 

Nope, Android 13 didn't fix it for me. For a while it looked like it was fixed but soon the same problems started again.

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#63
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Re:New Samsung A53 can't connect stable to Wifi on Deco X60, connection keeps dropping
2022-11-21 23:19:53

  @David-TP 

 

Hi,

 

I have the similar issues but have a different setup 

 

2 x Deco XE75 Pro

2 x Samsung A32 5G

 

My other 20+ devices can reach 300-500 Mbps while the 2 Samsung phones can only get 30 Mbps from 5 feet away of a Deco and barely any signal from 30 feet away. 
 

I had an old Range Extender (RE650) and placed it 30 feet away from the Deco, then connected the A32 to the RE650's 5GHz. Speed test results to 150-200 Mbps. 

From what I read here and the tests I made, it seems that Samsung's AXX models does not like Mesh WiFi. 
 

Can TP-Link do their own test and work with Samsung on this issue?

 

Thanks and hope to get this issue resolved soon. 

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#64
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Re:New Samsung A53 can't connect stable to Wifi on Deco X60, connection keeps dropping
2022-11-22 02:56:02

  @Sinamar Hi, welcome to the community.

"My other 20+ devices can reach 300-500 Mbps while the 2 Samsung phones can only get 30 Mbps from 5 feet away from a Deco and barely any signal from 30 feet away. "

Have you checked whether the 2*Samsung phones are connected to 2.4ghz or 5ghz of Deco XE75 pro?

Could you please help me check the link speed on the Samsung phone when it is connected to Deco XE75 pro:https://www.tp-link.com/en/support/faq/2265/ ?

By the way, since the previous comments are about connection stability, have you noticed any drop-out on the A32 5G?

Wait for your reply.

Thank you very much.

Best regards.

 

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#65
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Re:New Samsung A53 can't connect stable to Wifi on Deco X60, connection keeps dropping
2022-11-23 01:54:48

Hi  @David-TP, thanks for the welcome! 


 

Both are connected to 5GHz since I turned off 2.4GHz (still had similar speeds when 2.4GHz was on)

 

Link Speed + Speed test @ 5 feet away

 

A32 5G - 390 Mbps with speed test of 30 Mbps

 

For comparison:

 

Laptop - 1.6 Gbps with speed test of 730 Mbps

 

Galaxy S8 - 438 Mbps with speed test of 580 Mbps

 

iPhone XR - speed test of 590 Mbps

 

Drop-out happens when it's 30+ feet away, also the A32 5G does not seem to roam automatically.

For troubleshooting A32 5G, I did most of the tips said online like:
1. On/Off Airplane mode

2. Forget Network

3. Assign Static IP

4. Phone Mac

5. Reset Network Settings

6. On router - reserve address, disable mesh, prioritize device

 

None of them improved the speed.

Hope this helps.

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#66
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Re:New Samsung A53 can't connect stable to Wifi on Deco X60, connection keeps dropping
2022-11-23 03:18:00

Hello @David-TP,

 

Some additional info for reference.

 

My previous network setup: Archer C5400 (Living Room) - RE650 (Hallway) - Bedroom (30 ft away from RE)

Speed test on A32 5G @ Bedroom connecting to RE650 was 150-200 Mbps
Speed test on A32 5G @ Living Room connecting to Archer C5400 was 300-500 Mbps

 

Since we have a lot of devices connecting to the RE and it gets bogged down with all the client requests, I opted to upgrade and got a pair of Deco. So I just replaced those network devices with Deco.

Current network setup: Deco 1 (Living Room) - Deco 2 (Hallway) - Bedroom (30 ft away from Deco 2)

Speed test on A32 5G @ Bedroom connecting to Deco 2 was 0-30 Mbps

 

From my first post, I plugged in my old RE at my bedroom to do some further testing

Test network setup: Deco 1 (Living Room) - Deco 2 (Hallway) - RE650 (Bedroom)

Speed test on A32 5G @ Bedroom connecting to RE650 was 150-200 Mbps

 

With these tests, I think it's either A32 5G does not work well with Mesh WiFi or Deco is unable to deliver good WiFi to Samsung AXX models.

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#67
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Re:New Samsung A53 can't connect stable to Wifi on Deco X60, connection keeps dropping
2022-11-23 10:00:48

  @Sinamar Thanks a lot for the update. I would like to forward your case to the senior engineers. Please check whether you have got an email from me.

By the way, there are some details I hope you could help me double-check:

1. Is the Hallway Deco XE75 pro wirelessly connected to the living room Deco XE75 pro?

2. As for the speed test results here, Are they all connected to the main living room Deco, including A32 5G?

Link Speed + Speed test @ 5 feet away

A32 5G - 390 Mbps with a speed test of 30 Mbps

For comparison:

Laptop - 1.6 Gbps with speed test of 730 Mbps

Galaxy S8 - 438 Mbps with speed test of 580 Mbps---I believe it is link speed 580m/s with a speed test of 438m/s?

iPhone XR - speed test of 590 Mbps

 

Thank you very much.

Best regards.

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#68
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Re:New Samsung A53 can't connect stable to Wifi on Deco X60, connection keeps dropping
2022-11-23 10:24:21

Hi @David-TP 

 

I got the email. Thanks!
 

Here's my reply:
1. Is the Hallway Deco XE75 pro wirelessly connected to the living room Deco XE75 pro?
Yes, Hallway Deco is wirelessly connected to Living Room Deco.

2. As for the speed test results here, Are they all connected to the main living room Deco, including A32 5G?
All were connected to Hallway Deco including A32 5G.

I believe it is link speed 580m/s with a speed test of 438m/s?
This was the link speed I saw on Samsung Galaxy S8: 438 Mbps Link Speed and speed test results to 580 Mbps. I can redo all the test using the Living Room Deco.

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#69
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Re:New Samsung A53 can't connect stable to Wifi on Deco X60, connection keeps dropping
2022-11-23 12:32:54

Hi,

 

I'm another x60 / Samsung A53 disconnection customer. I'm going to try the 'workaround' but will be waiting for a resolution to utilise the technology I bought the Deco's for.

 

Rich

 

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#70
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Re:New Samsung A53 can't connect stable to Wifi on Deco X60, connection keeps dropping
2022-11-23 14:02:30 - last edited 2022-11-23 14:24:58

Hi again @David-TP,

 

Here's the retest using Living Room Deco with devices @ 6 feet away

 

A32 5G

 

PC

 

S8

 

iPhone XR

 


I also tried the Guest Network with NO password, here's the A32 5G speed test results:

 

2.4 & 5
65.63

 

2.4 only
44.59

 

5 only
98.74

 

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#71
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Re:New Samsung A53 can't connect stable to Wifi on Deco X60, connection keeps dropping
2022-11-29 03:44:10 - last edited 2022-11-29 03:48:03

Hi @David-TP,

 

Just a quick update and for those following this post.

 

After 2 sessions of testing and a total of 3 hours of investigation and fix, my Living Room Deco (Main) is now reaching 350 Mbps with my Samsung Galaxy A32 5G from a distance of 5 to 15 feet. My Hallway Deco still has the issue but the engineer said, he'll look into it again. Also, this is the first time I experienced disconnection at 15 feet when we were doing the tests earlier today.

 

With the tests done, I think this is a Deco issue more than a phone issue. Hopefully, the config can be tested and rolled out as an update to those who are impacted by this issue.

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#72
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