Archer A7 not booting

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Archer A7 not booting

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Archer A7 not booting
Archer A7 not booting
2022-06-05 21:00:51 - last edited 2022-06-06 09:45:59
Tags: #Crash
Model: Archer A7  
Hardware Version: V5
Firmware Version:

I found today my wifi from tp link archer a7 was not available to connect. To my surprise, the router only has the power light on. 

 

I restarted the router multiple times. I am unable to do a factory reset (it seems that the router doesn't react to the 5-10 seg pressing the reset button).

 

The firmware is the original one,

 

How can I fix it?

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#1
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1 Accepted Solution
Re:Archer A7 not booting-Solution
2022-06-06 09:45:52 - last edited 2022-06-06 09:45:59

Hello @arturmartins 

 

To better assist you, please provide us with the below information:

1. When did you buy this A7?

2. Was there any abnormal behavior before the issue occurs?

3. Please check if you can bring it alive via firmware recovery as follows:

How to use firmware recovery if you bricked the TP-Link router?

4. If nothing helps,  feel free to contact your local tech support using any of the options here and they'll gladly assist further.

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
Recommended Solution
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#2
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3 Reply
Re:Archer A7 not booting-Solution
2022-06-06 09:45:52 - last edited 2022-06-06 09:45:59

Hello @arturmartins 

 

To better assist you, please provide us with the below information:

1. When did you buy this A7?

2. Was there any abnormal behavior before the issue occurs?

3. Please check if you can bring it alive via firmware recovery as follows:

How to use firmware recovery if you bricked the TP-Link router?

4. If nothing helps,  feel free to contact your local tech support using any of the options here and they'll gladly assist further.

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
Recommended Solution
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#2
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Re:Archer A7 not booting
2022-06-07 10:59:48 - last edited 2022-06-07 11:52:35

  @Kevin_Z 

  1. Purchased in March 2021 (TP-Link shop on Amazon UK)
  2. No abnormal behaviour prior to having the problem.  Just noticed that all my devices were not connected to the WiFi the next day.
  3. I didn't upload any firmware to it, therefore it is not a "you bricked it" problem. Unfortunately, that tutorial is for Windows only. Is there any documentation on how to do it using a Mac?
  4. Thanks for the pointer.
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#3
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Re:Archer A7 not booting
2022-06-07 11:52:08 - last edited 2022-06-07 11:53:09

For anyone that reads this thread in the future:

I reach out to the tp-link live chat support and after doing their troubleshooting process, it was decided to give me a replacement since the device is still under the 2 years warranty.

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#4
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Information

Helpful: 1

Views: 475

Replies: 3

Tags

Crash
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