VPN Client Not Working / SurfShark /AX6000 Beta

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VPN Client Not Working / SurfShark /AX6000 Beta

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VPN Client Not Working / SurfShark /AX6000 Beta
VPN Client Not Working / SurfShark /AX6000 Beta
2022-06-19 00:05:25 - last edited 2022-06-23 09:47:30
Tags: #VPN
Model: Archer AX6000  
Hardware Version: V1
Firmware Version: 1.2.5 Build 20220321 rel.40146(5553)

Hi,

 

Using the newer beta version to setup VPN Client via Open VPN with SurfShark as the provider. From my local windows machine, I have no problems connecting, though, when trying to add SurfShark to the router, I cannot add the VPN client. I have the credentials and have tried both the UDP and TCP ovpn file and they fail each time. It's like it doesnt even try to connect, based on how fast it prompts a fail.

 

Any help would be great.

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#1
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6 Reply
Re:VPN Client
2022-06-19 04:46:28

  @MichaelN 

 

Have you followed this guide ?

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".
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#2
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Re:VPN Client
2022-06-19 11:45:45 - last edited 2022-06-19 11:46:06

  @terziyski 

 

Yes, I have tried that guide and looked at many posts to see if I could resolve the issue before contacting support. I unfortunately cannot add the server to the server list. After clicking save, it immediately states "operation failed".

 

Please see the attached server profile as an example. Let me know if sending the ovpn file helps.

 

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#3
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Re:VPN Client
2022-06-19 13:05:02 - last edited 2022-06-19 19:57:28

  @MichaelN 

 

Try a shorter name for the configuration file in this field:

 

If this still persists you can contact your local support to be advised further on that matter.

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".
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#4
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Re:VPN Client
2022-06-19 13:27:09

  @terziyski 

 

Yeah, just tried that as well and get an "operation failed"  right away.

 

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#5
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Re:VPN Client
2022-06-20 03:07:24

@MichaelN 

 

Can you please email the opvn file to support.forum@tp-link.com, then we will have a check?

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#6
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Re:VPN Client
2022-06-20 10:42:56

  @Kevin_Z 

 

Hi Kevin, 

 

I just sent the UDP opvn file. Note that I have tried the TCP file and that one fails too.

 

Thanks for the help.

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#7
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