Deco x20 dropping connection

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Deco x20 dropping connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco x20 dropping connection
Deco x20 dropping connection
2022-08-03 14:09:41 - last edited 2022-08-04 06:56:45
Model: Deco X20  
Hardware Version: V4
Firmware Version: 1.0.2 Build 20220401

Hello,

 

My deco seems to have good signal and good speed, however when I am on zoom calls, it frequently drops the connection to my wifi, and takes a while to rejoin. 

 

Also, when I try to join the first time, it takes a while to connect, and sometimes it shows that connecting time out, but immediately is able to connect.

 

This I bought in Indonesia, and already updated to the latest firmware through the deco app. I see that there are newer firmware versions on the us site however there are none of the Indonesia website.

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Re:Deco x20 dropping connection
2022-08-04 07:01:55

  @a_cahyadi 

Hi, Welcome to the community.

You already have the latest firmware version for Deco X20 V4.

For the current issue, please refer to the suggestions on this link:

Zoom or Microsoft Teams frozen or hanging when connected to Deco

 

Thank you very much.

Best regards.

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