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Troubleshooting Zoom or Microsoft Teams frozen or hanging when connected to Deco

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Troubleshooting Zoom or Microsoft Teams frozen or hanging when connected to Deco

TroubleshootingZoom or Microsoft Teams frozen or hanging when connected to Deco
Zoom or Microsoft Teams frozen or hanging when connected to Deco
2021-06-08 10:44:17 - last edited 2022-07-12 02:48:21
Tags: #Official #Highlighted Thread

This Article applies to:

All Deco models

Zoom/ Skype/ Microsoft Teams, and other Video Conference Platforms

 

Typical Problem Description:

1. After connecting to the Deco Wi-Fi, Zoom says that the signal is low. The video stutters and stops for long periods of time (sometimes more than 3 secs).

2. During a Zoom meeting, the video stutters, pauses & audio gets delayed even the wireless connection is pretty strong and wireless speed is fast.

Note: For the issue that the Zoom sessions could not be connected, or accessible, it is more related to the Pay-to-Surf category under the Parental Control settings, which has been fixed on the latest firmware already.

 

Troubleshooting suggestions:

You may find similar feedback on other mesh systems when searching online, such as Google Nest Wi-Fi (click here to find details), Netgear Orbi (check here).

If you, unfortunately, encounter the similar issue, there are some useful suggestions shared by our users, you could give them a go one at a time:

1. Turn off the Mesh Technology on the device.

2. Turn off the Fast Roaming and Beamforming on the Deco APP > More > Advanced.

3. Enable the QoS for live-streaming and put the device into high priority.

4. Set up the Deco as an Access Point if there is an additional wireless router: How to set up Deco to work in Access Point mode?

5. Update the Deco firmware version to be the latest one per different models.

 

If any of these helped, please leave me a private message for notice, thanks.

 

If the issue still continued after applying the above suggestions, please send an email with the subject [Forum ID 266994] Zoom or Microsoft Teams frozen or hanging when connected to Deco to support.forum@tp-link.com with the following information:

1. The model number and firmware version of your Deco product.

2. Can I have a picture of the network topology of the Deco units, such as

3. Did all your wireless clients have the same issue, or just certain clients?

4. The frequency of Zoom video frozen/shuttering/lagging.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#1
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14 Reply
Re:[Troubleshooting] Zoom or Microsoft Teams frozen or hanging when connected to Deco
2021-10-02 16:20:31

@TP-Link How can we provide a network topology like the one you've shown?

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Re:[Troubleshooting] Zoom or Microsoft Teams frozen or hanging when connected to Deco
2021-10-08 07:26:47

@ImtiazAli 

Hi, the topology shown above is a screenshot from FAQ.

Normally, I will use https://app.diagrams.net/  or you could also draw the diagrams by yourself.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#3
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Re:[Troubleshooting] Zoom or Microsoft Teams frozen or hanging when connected to Deco
2021-11-19 05:00:03

@TP-Link Im also having the same issue. But its not just voice meeting, just Teams chat doesn't work properly, MS Outlook doesn't load emails properly, yet I am getting 200mbps on speed test.

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Re:[Troubleshooting] Zoom or Microsoft Teams frozen or hanging when connected to Deco
2021-12-24 14:48:34

@dave12345678900  Just Uninstall Microsoft Teams (https://geniusgeeks.com/how-to-disable-uninstall-teams-in-windows-11/) and you are good to go. I tried somany solutions to fix the issue but no luck. Finally after frustration, I removed it.

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Re:[Troubleshooting] Zoom or Microsoft Teams frozen or hanging when connected to Deco
2022-01-17 17:25:28

@TP-Link I have tried all of these recommendations as well as the recommendations in this thread: https://community.tp-link.com/en/home/forum/topic/217664?page=3

 

The issue persists across all calls. Window Laptop, iPhone 13, various bluetooth headphones (AirPods Pro, JBL Live Pro) 

 

Deco M5

Firmware 1.5.7

Build 20210819

Rel. 43499

 

What else can be done? This makes the Deco system nearly unusable for me as I work from home and am on Zoom & Teams calls all day.

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Re:[Troubleshooting] Zoom or Microsoft Teams frozen or hanging when connected to Deco
2022-01-22 19:51:01
Any ideas?
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#7
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Re:[Troubleshooting] Zoom or Microsoft Teams frozen or hanging when connected to Deco
2022-04-13 15:45:55
Same Problem. I applied the recommendation and the issue remain the same. Any other idea????
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Re:[Troubleshooting] Zoom or Microsoft Teams frozen or hanging when connected to Deco
2022-04-20 08:03:13

  @TP-Link why should I disable Mesh and Fast Roaming if that are the main features why I bought Deco devices? That's not acceptable.

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Re:[Troubleshooting] Zoom or Microsoft Teams frozen or hanging when connected to Deco
2022-05-17 11:36:02

  @TP-Link I have just purchased the X60's and I am experiencing this problem.  Everything else works excellently, however Teams video calls and chat seems to crash fairly regularly on my works laptop, using a work VPN.  All other devices connect with no problem and teh mesh network is solid.  I have tried lots of different troubleshooting ideas, nothing seems to work.  I did not experience this problem with my ISP provided Sky Q mesh network.  Please help, or I will have to return and give Netgear Orbi a go.

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#10
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Re:[Troubleshooting] Zoom or Microsoft Teams frozen or hanging when connected to Deco
2022-06-23 22:23:09

  @TP-Link I have the X90 mesh system and I'm running into the same issue multiple times during a MS Teams call on my work laptop.  The call will be going well and all of a sudden the video will freeze.  A few seconds go by and I get a message on Teams saying that I have bad network connection (meanwhile on my iPad I'm averaging 500/500 from my ISP).  Evenutally, Teams seems to catch up.  The video looks like its Fast Forwarding for a second or two and then the voice is back.  This happens 4 or 5 times duing a 1hr call. 

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Helpful: 1

Views: 6322

Replies: 15

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