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Connecting one device causes others to drop out.

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Connecting one device causes others to drop out.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Connecting one device causes others to drop out.
Connecting one device causes others to drop out.
2022-10-06 16:14:00
Model: TL-PA7017 KIT  
Hardware Version:
Firmware Version:

We have several PA7017 and usually they work fine. Today I have a headache:

 

Device A is adjacent to the main isp hub.

 

Devices B, C, and D all connect to it fine.

 

Often but not always, connecting device E to A, causes E and A to now exist in their own group, while B, C and D are in their own group, which sadly does not include internet access.

 

I tried putting a different device in the socket where E is located, so I don't think it is a faulty unit. (We have multiple spares, ready for use in more rooms)

 

Any ideas what I can try or look at to make this work, or identify the cause?

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Re:Connecting one device causes others to drop out.
2022-10-11 07:07:20

Hello   @Marnok 

Thank you for your detailed post. 

You could try to pair Device E to one of the powerline extenders B/C/D

Or try to add the Device E using tpPLC Utility, in this way, you could add a new powerline unit without mess up the old powerline network. 

 

Please download tpPLC Utility and connect computer to the working powerline unit see how many powerline units are paried in the powerline network:

https://www.tp-link.com/support/download/tl-pa7010-kit/

 

Then use the tpPLC utility to add more powerline extenders:How to add a device to the network using tpPLC Utility (new logo)? 

Hope this helps with your case. 

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