TL-PA9020P V1 firmware update fails

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TL-PA9020P V1 firmware update fails

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
TL-PA9020P V1 firmware update fails
TL-PA9020P V1 firmware update fails
2022-10-19 14:36:03 - last edited 2022-10-20 05:41:29
Tags: #firmware update
Model: TL-PA9020P KIT  
Hardware Version: V1
Firmware Version: 3.2.0_902101_160405_903

Hi

I have two TL-PA9020P V1.0 adaptors which are running different versions of the firmware, so I want to update the one running the older firmware (3.2.0_902101_160405_903) to the latest version (3.2.4_902111_170628_901 is running in the other adaptor). I've downloaded this from the UK TP-Link website (filename: BCM60500_v3.2.4b_20170628_EU_PA9020Pv1.0.ggl) but no matter what I do the update fails (via the tpPLC utility). It seems to fail at different points of the download but all pretty quickly.

 

I've tried:

  • factory resetting the adaptor
  • plugging my pc directly into the ethernet port of the adaptor
  • isolating the adaptor from all other powerline adaptors on the "network"
  • plugging the adaptor into a different wall socket
  • disabled norton AV firewall
  • tried everything suggested in the other firmware-related discussions on this forum

 

Have I got the correct firmware for this unit? The label states the model number is TL-PA9020P(UK) Ver: 1.0

 

Any other suggestions appreciated

 

Thanks

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#1
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2 Reply
Re:TL-PA9020P V1 firmware update fails
2022-10-27 07:42:49

Hello  @ChrisGB 

Sorry for the late reply. May I know were you able to update the firmware for PA9020P at last? 

From your description, you have uploaded the correct firmware file. 

Here is the firmware for TL-PA9020P V1 (UK) kit 

https://www.tp-link.com/uk/support/download/tl-pa9020p-kit/v1/#Firmware

 

To look into this further, may I have a photo of the back label of the PA9020 itself; a photo of the file name / the firmware file you've tried to upload, and a photo of error message showing update failed, and photo of the current firmware version, thank  you. 

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#2
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Re:TL-PA9020P V1 firmware update fails
2022-10-27 09:50:05

Hello  @Solla-topee 

Thank you for your reply, I can confirm that I am still unable to update the firmware on this device

 

I have downloaded the firmware from the url you provided and can confirm the version I was using matches this

 

In reply to your questions:

 

photo of the back label of the PA9020 itself (sorry its a little out of focus):

 

 

photo of the file name / the firmware file you've tried to upload:

 

 

photo of error message showing update failed (the download dialog box is momentarily displayed but is then obscured by the failure dialog):

 

 

photo of the current firmware version:

 

 

 

Regards

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#3
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