SIM card is detected but network type shows "No Service" with Italy Tiscali or Fastweb SIM card

SIM card is detected but network type shows "No Service" with Italy Tiscali or Fastweb SIM card

SIM card is detected but network type shows "No Service" with Italy Tiscali or Fastweb SIM card
SIM card is detected but network type shows "No Service" with Italy Tiscali or Fastweb SIM card
2022-10-24 03:34:01 - last edited 2023-10-17 09:36:54
Model: TL-MR6500v  
Hardware Version: V1
Firmware Version:

This Article Applies to:

All LTE Gateway Routers and MiFi devices

 

Issue Description/Phenomenon

When inserting a Tiscali or Fastweb mobile SIM card into the 4G device, SIM card is detected but network type shows "No Service" on Advanced->Status page, such as the screenshot below:

 

Available Solution

 

Please try to download and upgrade to the firmware below:

Model No.&Hardware Version Download Link of Beta Firmware
TL-MR6500v(EU) V1

TL-MR6500v(EU)_V1_220929

TL-MR6500v(EU) V1.20 TL-MR6500v(EU)_V1.20_221201

TL-MR6500v(EU) V1.30

TL-MR6500v(EU)_V1.30_221202

TL-MR6400(EU) V3/V4

TL-MR6400(EU)_V3/V4_221123

TL-MR6400(EU) V5.0

TL-MR6400(EU)_V5.0_221123

MR6400(EU) V5.20

TL-MR6400(EU)_V5.20_221122

MR6400(EU) V5.30

TL-MR6400(EU)_V5.30_221123

Archer MR600(EU) V2

Archer_MR600(EU)_V2_221123

Archer MR600(EU) V3

Archer_MR600(EU)_V3_221230

Archer MR200(EU) V5.20

Archer_MR200(EU)_V5.20_221201

Archer MR200(EU) V5.30

Archer_MR200(EU)_V5.30_221229

Archer MR400(EU) V5.30

Archer_MR400(EU)_V4.30_221222

Archer MR500(EU) V1

Archer_MR500(EU)_V1_230103

M7200(EU) V3

M7200(EU)_V3_230308

M7200(EU) V2

M7200(EU)_2.0_230710

M7350(EU) V7

M7350(EU)_V7_230308

M7450(EU) V2

M7450(EU)_V2_230320

M7650(EU) V1.1

M7650(EU)_V1.1_221228

M7000/M7010(EU) V1.0

M7000(EU)_V1.0_230117
M7000/M7010(EU) V1.30 M7000(EU)_V1.30_230131

 

Note: Please double-check the hardware version on the product label to avoid wrong firmware update.

 

If the problem still cannot be resolved, please follow the steps below for troubleshooting.

 

Troubleshooting Steps:

1. Check which APN profile it is using now on Advanced->Network->Internet page, if it is not Tiscali profile, please select Tiscali profile in the profile list, if no Tiscali profile listed, please create a profile manually

2. Insert the SIM card into another 4G device or smartphone at the same location to see if it works on 4G, if so, please check the 4G band working on another 4G device or smartphone:

https://www.tp-link.com/en/support/faq/3488/

 

3. Share with us screenshots of Advanced->Status page, Advanced->Network->Internet page, then save a system log file on Advanced->System Tools->System Log page.

If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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17 Reply
Re:MR6500v(EU) V1_SIM card is detected but network type shows "No Service" with Italy Tiscali SIM card
2022-11-09 09:18:53 - last edited 2022-11-09 09:49:29

Speaking of which, any newer firmware for TL-MR6500v(EU)1.20?!?

I mean, is TL-MR6500v(EU)_V1.20_210812 (2021-12-29) the latest version?!?

Thanks in advance wink

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#2
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Re:MR6500v(EU) V1_SIM card is detected but network type shows "No Service" with Italy Tiscali SIM card
2022-11-10 08:10:06

  @Gbz 

 

Hi, it is the latest official firmware for MR6500v(EU) V1.20, may I know if there is any issue with your device?

If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#3
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Re:MR6500v(EU) V1_SIM card is detected but network type shows "No Service" with Italy Tiscali SIM card
2022-11-10 09:52:18

  @Sunshine Latest firmware version i have mentioned works rather well except the auto/manual band selection. I think the algo implemented should be improved in order to switch between 2/3 bands when RSSI, RSRP, RSRQ and SINR values change finally very often due to the energy saving.

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#4
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Re:SIM card is detected but network type shows "No Service" with Italy Tiscali SIM card
2022-12-05 09:11:50 - last edited 2022-12-05 09:12:45

  @Sunshine 

 

Hi, I've problem with Indonesia 3 SIM card. I try this new firmware, I thought will solved but the problem still exist. 

 

My hardware is: MR6400(EU) V5.20

 

wondering could you fixes with Indonesia 3 SIM card? I already use manual APN and change network or band but still "No Service"

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#5
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Re:SIM card is detected but network type shows "No Service" with Italy Tiscali SIM card
2022-12-06 11:56:40

  @Sakamoto 

 

Hi, it might be different issues, it is recommended to start a new post and provide screenshot of Advanced->Status page, Advanced->Network->Internet page along with the system log file.

 

By the way, is your SIM card working fine on your smartphone? If so, is the phone hotspot working as well?

If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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Re:SIM card is detected but network type shows "No Service" with Italy Tiscali SIM card
2023-03-12 09:04:08

  @Sunshine 

 

Why Tplink Team Not Release Patch New Frimware MR-6400 5.30 To Fix No Service 4G Problem

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Re:SIM card is detected but network type shows "No Service" with Italy Tiscali or Fastweb SIM card
2023-06-24 17:34:02

  @Sunshine thanks for the post, I am having the issue you described with Fastweb but I can't see on the list the hardware I own: M7200 V2. 

How could I solve the problem?

 

Thanks

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#8
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Re:SIM card is detected but network type shows "No Service" with Italy Tiscali or Fastweb SIM card
2023-06-27 09:24:16

  @AjejeBrazorf 

 

Hi, could you please try to create profile manually on Advanced->Dial-up->Dial-up Settings page?

If it still doesn't work, please share with us screenshots of Status page, Dial-up Settings page and also system log on Advanced->Device->System Log page.

If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#9
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Re:SIM card is detected but network type shows "No Service" with Italy Tiscali or Fastweb SIM card
2023-07-18 07:32:34

For MR500(EU) V1

Archer_MR500(EU)_V1_230103

 

I have a 550, I am screwed or what?

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#10
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Re:SIM card is detected but network type shows "No Service" with Italy Tiscali or Fastweb SIM card
2023-08-02 05:13:53

  @Sunshine I have the same identical problem in Greece with Cosmote network. The firmware upgrade does not work, the router rejects the firmware file with message "select the correct file" 

This is my hw version: TL-MR6400 v5 00000001

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