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No clients on app

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No clients on app

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No clients on app
No clients on app
2022-10-29 14:59:43 - last edited 2023-01-28 12:09:38

Anyone had any problems with the app showing zero clients but the devices are working/connected? 

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#1
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1 Accepted Solution
Re:No clients on app-Solution
2022-11-01 09:32:06 - last edited 2023-01-28 12:09:38

 Update:

Please refer to the suggestions on this link:

Deco App Not showing devices

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
Recommended Solution
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#5
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5 Reply
Re:No clients on app
2022-10-31 07:32:00

  @Jtb83 

Hi, welcome to the community.

I see you are on the latest 3.0.47 APP and normally it should not happen. Can I have some pictures of zero online clients?

If possible, could you please refer to this link and submit the Deco APP log to us :https://community.tp-link.com/en/home/forum/topic/581574?replyId=1132466

Thank you very much.

 

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#2
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Re:No clients on app
2022-10-31 08:26:33

  @David-TP 

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#3
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Re:No clients on app
2022-10-31 08:30:38

  @Jtb83  Contact submitted with logs also

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#4
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Re:No clients on app-Solution
2022-11-01 09:32:06 - last edited 2023-01-28 12:09:38

 Update:

Please refer to the suggestions on this link:

Deco App Not showing devices

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
Recommended Solution
  1  
  1  
#5
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Re:No clients on app
2023-01-28 09:44:38
I am having the same problem 😕 did you get a solution Thanks
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#6
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Views: 661

Replies: 5

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