@bobh1606 

We're sorry to learn that you were not getting contact with our Live Chat service and email reply these days. We understand how frustrating this must have been for you. We value our customers' time, and this should not have happened.

We have relayed this message to the appropriate department and customer service representative. We are prioritizing this case, and they will get back to you ASAP.

We appreciate you making us aware of your experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused.

Please let us know if you have any additional questions, concerns, or comments.