Cloud acess when camera is offline
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Hello! The cloud video can be viewed via Tapo APP even if the camera is offline, as long as the video is not expired. Cloud video web portal is currently not supported.
General Questions about Tapo Care
Q17, If my camera is broken or stolen, how can I access my cloud videos?
Log into Tapo APP with your TP-Link ID, and go to Me > Cloud Videos, you will be able to access your cloud videos which are not been saved for more than 7/30 days.
Hello! The cloud video can be viewed via Tapo APP even if the camera is offline, as long as the video is not expired. Cloud video web portal is currently not supported.
General Questions about Tapo Care
Q17, If my camera is broken or stolen, how can I access my cloud videos?
Log into Tapo APP with your TP-Link ID, and go to Me > Cloud Videos, you will be able to access your cloud videos which are not been saved for more than 7/30 days.