Hi, 

This camera was a gift - due to vandals who have been targeting my door for months. 

Set up on Friday 18th November 2022 worked brilliantly.   Yesterday I was out for only 2 hours!  Came home and the 

camera/phone is not 'connecting to the internet'.

No changes have been made after set-up to the mobile and/or Camera. 

I have reset and tried to do as instructed but; (about ten times now) it will still not work/reconnect.

I have an internet connection (obviously or I wouldn't be on here) anyhow, all is fine with laptop and internet; mobile and internet; and I can see

on the Wi-Fi page of my mobile the Tapo_Cam_DDxx - this appears under 'available networks' 

Please can someone tell me what is wrong - this is a valuable piece of equipment which is being used to produce evidence for a Police inquiry 

an incident number has been given to me - but I need the camera to be working. 

I am at my wits end - upset is putting it mildly, no I am not tech savy and yes I have done installs before and been successful by carefully following

the instructions but this is no longer funny.

Thanking you in advance for any help that may be forthcoming x

from Jane (in Scotland UK)