Snowing Effect C420S2

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Snowing Effect C420S2

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Snowing Effect C420S2
Snowing Effect C420S2
2022-12-08 05:03:12
Model: Tapo C420S2  
Hardware Version: V1
Firmware Version: 1.2.0

I am having a strange snowing like effect with my cameras.  Front camera looks fine but when I turn on the spotlight, it looks like it's snowing.

Rear camera looks likes snowing regardless of the spotlight off or on. 

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#1
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4 Reply
Re:Snowing Effect C420S2
2022-12-09 11:59:04

  @Laoking 

 

Good day! Thank you for raising this topic.

 

Can you provide some pictures when the camera is in day time? Try to manaully switch the day mode and night mode during the day time, can you still see this snowing effect?

 

Please provide us your TP-Link ID and the Mac address of both cameras via private message. (Find device Mac address, go to camera settings---click camera name/model.)

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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Re:Snowing Effect C420S2
2022-12-09 16:51:09

  @Wayne-TP 

I also was looking last night and it didn't seem to be happening last night. The issue was only happening at night. Not sure what's going on exactly. I will pm you the camera info.

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#3
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Re:Snowing Effect C420S2
2022-12-09 16:58:54

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#4
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Re:Snowing Effect C420S2
2022-12-13 11:15:52

  @Laoking 

 

Thanks so much for sharing all the detailed info. To address the issue and try to fix it, we would like to have a specialist look into this further via email TKID221225024. Please check your mailbox later, thank you.

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#5
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