Deco X60+ Tapo P100

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
12

Deco X60+ Tapo P100

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco X60+ Tapo P100
Deco X60+ Tapo P100
2022-12-19 17:57:58 - last edited 2023-01-10 00:58:30
Model: Deco X60  
Hardware Version:
Firmware Version: 1.51 Build 20210204 Rel. 50164

Tapo P100 works with Tapo app.
I want to add it to the Deco app but always "Device not found"

 

Deco configuration (Access point)

  4      
  4      
#1
Options
2 Accepted Solutions
Re:Deco X60+ Tapo P100-Solution
2023-01-09 20:30:40 - last edited 2023-01-10 00:58:30

Well, my problem is solved...ouch.

 

Official message:

"
Dear Customer,
Many thanks for your valued reply.
 
I just confirmed the information with our RD team, and the Deco X20 does not support adding a Tapo device as a smart device. You can control the Tapo device in the Tapo app only, and we will support the Tapo models via firmware updates in the future.
"

Maybe your devices have the same support issue...
Recommended Solution
  3  
  3  
#17
Options
Re:Deco X60+ Tapo P100-Solution
2023-01-10 01:01:40 - last edited 2023-01-10 01:52:33

  @DrAhmed86 Tomas7

Thank you a lot for the update. I am quite surprised as well and let me check with the engineers again to see if they could provide a list of the compatible Deco models.

As far as I know, Deco M5 is capable of controlling Tapo P100 on the Deco APP.

Sorry for the inconvenience.

Best regards.

------

Update:

The current Deco models that are capable of controlling Tapo devices on the Deco APP:

Deco M5 V1/2/3/3.2 with firmware 1.6.0 and after, such as 1.6.1

Deco M9 Plus V1/V2 with firmware 1.6.0

Deco X50/55 V1 with firmware 1.1.0 and after, such as 1.2.0

Recommended Solution
  1  
  1  
#19
Options
18 Reply
Re:Deco X60+ Tapo P100
2022-12-20 03:13:17

  @FilipB 

Hi, could you please help me check whether Tapo P100 is able to be controlled remotely when you are on a 4G mobile network?

And when you try to add it to smart home devices, can you see it as one of the online clients?

Please also turn off the VPN network if it is enabled on the smartphone.

Best regards.

 

 

  0  
  0  
#2
Options
Re:Deco X60+ Tapo P100
2022-12-20 15:06:08 - last edited 2022-12-20 15:07:27

  @David-TP 

David-TP wrote

  @FilipB 

Hi, could you please help me check whether Tapo P100 is able to be controlled remotely when you are on a 4G mobile network?

And when you try to add it to smart home devices, can you see it as one of the online clients?

Please also turn off the VPN network if it is enabled on the smartphone.

Best regards.

 

 

1. I can access and operate it on 4G trough the Tapo app... works fine!

2.In Deco X60 app is see the P100

3. I go in Deco X60 app to Smarth Home -> add device -> No devices found

4. I do not use a VPN

  0  
  0  
#3
Options
Re:Deco X60+ Tapo P100
2022-12-29 14:53:46

Hello.
Same problem with Tapo P110 and Deco X20. The latest firmware.

Some solution???

  1  
  1  
#4
Options
Re:Deco X60+ Tapo P100
2023-01-03 12:07:03 - last edited 2023-01-04 02:03:45

  @Tomas7 

Thank you very much for your time and patience.

It is suggested to refer to the following suggestions:

https://community.tp-link.com/en/home/forum/topic/593846?replyId=1163988

 

Best regards.

  0  
  0  
#5
Options
Re:Deco X60+ Tapo P100
2023-01-03 12:27:14 - last edited 2023-01-03 12:46:10

Still doesn't work for me! Whay is the solution? That link brings me to this same page...

  0  
  0  
#6
Options
Re:Deco X60+ Tapo P100
2023-01-03 16:08:30

  @David-TP 
Thanks, but probably the wrong link to the solution. :)

  0  
  0  
#7
Options
Re:Deco X60+ Tapo P100
2023-01-03 19:43:42

  @FilipB 

 

 

the same annoying issue 

  3  
  3  
#8
Options
Re:Deco X60+ Tapo P100
2023-01-04 02:06:09 - last edited 2023-01-04 02:07:23

  @DrAhmed86 Tomas7 FilipB

Sorry, I must copy the wrong links, and here is the correct one:

https://community.tp-link.com/en/home/forum/topic/593846?replyId=1163988

 

If it failed again, could you please refer to this link to help me submit the APP log:

How to submit Deco APP log

 Wait for your reply.

Best regards.

 

  0  
  0  
#9
Options
Re:Deco X60+ Tapo P100
2023-01-04 10:43:18 - last edited 2023-01-04 10:43:45

  @David-TP 

 

unfortunately fail

  2  
  2  
#10
Options
Re:Deco X60+ Tapo P100
2023-01-04 13:41:27 - last edited 2023-01-04 13:52:36

  @David-TP 

Unfortunately it doesn't work.
The Tapo P110 now shows the signal strength and connection via 2.4Ghz in the Deco app (not with 5Ghz before), but they cannot be added to the Smart Home.


App log sent.

  2  
  2  
#11
Options

Information

Helpful: 4

Views: 1501

Replies: 18

Related Articles